Northwest Medical Group: Urgent Care - Fresno (CA)

5 /5 N G: I went in today both my son and I needed to be seen. The process was quick and painless. The nurses and nurse practitioners took good care of of us and had us in and out. My son, 2.5 years old, even got stickers when we walked out! Jessica the Nurse Practitioner is who helped us while we were there.

5 /5 Richard Manuel: I arrived at Urgent Care this morning with what I thought was the flu. I was given a Covid test right away and tested positive. I was told to go home and wait for a call from Dr. Holmes. The staff was very polite and caring. When Dr Holmes called, he prescribed some medicine. Dr. Holmes was also very caring and didn’t rush the phone call and answered all my questions. I definitely recommend Northwest Medical Urgent Care to anyone professional caring people to help them. Rich M.

4 /5 Q Jay: I had a really good experience at this urgent care. The lady at the front desk was very busy, but very polite towards me and everyone on the phone and who walked in. I was in and out relatively fast. It was cold and rainy and I had to wait outside while waiting to be tested for Covid. That was the only negative thing, but I still understand why that is the procedure since I had symptoms. The assistant who took my blood pressure was very kind, and the doctor was nice as well.

1 /5 Merili Loucks: LONG POST, but I’m tired of the inadequacy of our medical system. I Took my daughter in to check her hand because she had fainted and fell a few weeks before and her fingers were still slightly sore. It hadn’t been painful and she was always able to move her fingers. The doctor shamed me for not bringing her in earlier and for not taking her to a neurologist for her fainting. When I explained that my daughter has been in and out of numerous medical professional offices over the past few years and NO ONE has been able to figure out what was causing her symptoms I finally found the solution OUTSIDE of the system. Yes we’ve had x-rays we’ve had tests we’ve had ultrasounds and No doctor had answers. Finally I found a Functional Medicine practitioner who instantly told us my daughter may have mold toxicity that was causing her neurological problems and multitude of other symptoms. Sure enough all tests are positive for mold in her body, in our home, we FINALLY had answers and are on a treatment plan for healing. So being shamed at urgent care for bringing my daughter in after 2 weeks of her fainting, to make sure her fingers were OK was unacceptable. The doctor even looked at my daughter and said that because she was 19 she could choose what to do. She told me alternative medicine is fine, but i need science-backed medicine. Well, mold toxins don’t show up on X-rays! My daughter was diagnosed with Chronic Inflammatory Response Syndrome by the Functional Medicine Practitioner. CIRS is not even on the radar for 90% of Doctors. Not only that, Northwest handed me a form to take my daughter to Advanced Medical Imaging for hand X-ray and when I got home to call them for an appointment, I realized the form was blank! So I called Northwest and was told they would call it in. Then they ended up sending us to Community Hospital for X-rays which ended up costing more for us than it should have. THEN, at Community Hospital for our appointment, we realize Northwest ordered the wrong hand to be X-rayd. I’m never going back to Northwest Urgent Care again. The service, compassion, caring, time spent with patient and healing that is finally happening by my Functional medicine practitioner is priceless! Urgent care is needed when it’s urgent so I’ll find another place!

1 /5 Dunia Hayek: Overall, I was not satisfied with my experience with Dr. Holmes and would not recommend seeing him to others. He failed to take my concerns seriously and made assumptions about not being able to afford treatments despite telling him that the cost would not be an issue. In addition, I waited close to 2 hours before being seen, which I was okay with, only to be told to take some Advil. You can tell he was not happy to be helping patients.