1 /5 kellyn: Took them over a month to do an estimate on my car, and then took them another 2 months before they could tell me my car was totaled. They also dodged phone calls the entire time, and never called me back when they said they would. It was almost impossible to get in contact with them, and when I did get through to the receptionist she seemed confused and always told me she would call back- which she didn’t. I wouldn’t recommend unless you like waiting months for nothing to happen.