Elm Street Family Health Center - San Diego (CA)

1 /5 Avelynn: super dissatisfied. I set up an appointment for a tb test, vaccination, and physical for work. they wouldnt fill out the documentation my work needed without another appointment and didnt have a record of the requested TB test or vaccine. I wasted over an hour and got none of the things I needed. They automatically set up another appointment that was way outside of the time limit I had for work

1 /5 Luis Carmona: On April 8th at 8:30 am, I visited the Elm Street Family Health Center to submit some important medical forms that needed to be completed by my psychiatrist. I had a future scheduled appointment, but upon arrival, I was told that I needed another appointment. This turned out to be unnecessary, as my psychiatrist later informed me that I could have just dropped off the forms. Normally, I go to the Hillcrest Family Health Center to see my Primary Care Doctor and have never faced such issues when submitting documents there.

1 /5 Alyssa: This location violated a couple of laws regarding service animals, humiliated me and canceled my appointment. I was seen at the Logan heights location with my service animal with no issue just last month (for a painful procedure, mind you). However when I came here they asked if I had a disability... Ok fine. But then they asked what my condition was... Which is not allowed by law. However I answered, they did not seem to find my condition a disability even though the federal government considers my condition to be a disability. They asked if my dog had been trained for a specific task.... And in the past 8 years he has been trained for many tasks to aid me with the symptoms I face in my day to day life. They kept asking for his "License" which was vague and I did not understand as there is no "license" for a service animal. I had already submitted what paperwork I had with Logan heights so I didnt understand why that didnt transfer to another FHC location. At this point I was extremely upset as this appointment was planned a month ago and Ive been dealing with potentially life threatening issues that arent emergency room worthy but need to be addressed by a primary by submitting referrals, etc. and I was being told to have someone watch my dog. That is not possible and should not be expected of me. The entire situation was absolutely not handled at all the way it should be handled. I have been in the hospital for extended stays over a dozen times in the past two years for my disability... That FHC felt they could decide wasnt valid for some reason. The manager never even came out to properly explain what documentation they were requesting. The meek little man at the desk just kept repeating what he was told by his manager and neither him or I knew what license exactly was being demanded. Absolutely unbelievable.

1 /5 Naija Nephtali: The receptionist they have changed which is much better because the receptionist before that one was terrible. The doctors a particular doctor Kelly is a terrible doctor my mother is going here and they have a refilled her medicine. They dont listen to you youre the patient they do what they want to do and then complain when your health is not the way they think it should be. They have one girl that was going to this particular doctor she had diabetes she told her that she didnt need a diabetes test machine this woman is unbelievable if you do decide to go to this doctors office I advise you not to pick Dr Kelly thats my advice to anyone coming to this place the service at the front desk has gotten better but they still need work if this woman does not refill my mothers prescription I will be reporting her.

5 /5 Ryan: hey, I honestly dont know why so many are 1 star reviewing this place. The receptionist was kind to me, the blood drawing was clean and friendly. psychiatry was good, actually got my medication.