ECRMC Oncology, Hematology, and Infusion Center - El Centro (CA)

1 /5 Katherine Jackson: If i could give 0 stars, i would. This is worst and only oncology office in the valley. They never answer their phone. I’ve called many times and all I get told is that my message is being sent to the staff and will get a call back. It’s been a week and still nothing. You guys need to do better. It’s this type of patient care that makes everyone go out of town to get actual care.

1 /5 Erica M: The office never answers the telephone! I have been waiting for one month just to see if the doctor is going to accept my mom as a patient. She was a patient before, moved out of state and has returned to come back to this problem. ECRMC Administrators need to address the problem! Update: 01/02/25 Still waiting for an answer!

1 /5 Arq Mexico: This establishment is a huge disappointment and annoyance. My father understands himself in this place and it has been a long sum of inconsistencies, lack of attention, follow-up and formality. Enormous waiting periods without explanation, zero empathy and even shamelessness on the part of the collaborators as if they were treating patients by force or for free. And at reception, not to mention, they always receive the public with a bad attitude and do not give feedback when people come in sick and vulnerable. The staff abuse this situation and their attitude is malicious with no human sense and nothing professional. Therefore, it should be clarified that the compassionate treatment that they mention in their description DOES NOT EXIST. THEY ARE NOT RESPECTFUL, NOR EMPATHIC, NOR HUMAN. They are idiots! And what are they going to answer? Let them mark a no. who doesnt even respond to "try to fix the situation"? They have terrible organization, causing the patient to waste time and resources, they make them return, they do not take calls, they misplace information as well as documents. Formally mediocre and poor service. They are simply an insult to any intelligence and any level of tolerance. They think they are doing people a favor and they are very wrong. They provide a disgusting service for which they are paid by the way. What proceeds here is to make a complaint directly to the area on which they depend and also to the state health directorate. They are simply a bug in the system. P.s.: And no, we are not going to go to another clinic and they are going to take good care of my father and the other patients because it is not a question of whether they want to or not. Its your job.