1 /5 Katina Childs: Patty Gallegos the finance bookkeeper from Dr. Jasperās office rudely called me at home and accused me of owing money for two visits. One pymt. on December 2022 and one in February 2023. I called my FSA and they confirmed that I already paid for both doctor visits and over the amount due. My FSA also said that the dates Patty had given were also incorrect. Patty was relentless and continued to harass me for the payment despite the FSA representatives confirmation of payment. This is the first time I questioned the validity in her saying that I owed money. I was extremely frustrated with Patty because she never ever questioned whether her books were wrong even after I told her I paid. She asked if the FSA could send proof, they said they would fax it. I told Patty you owe me an apology, she told me you know I always help you, I helped you on my vacation day. Then she brought up a year ago that my son was sick and she helped me. I was furious! When she brought up my son it was irrelevant and had nothing to do with being charged twice for two visits. I told her you helped me because this is your job! Your responsibility! I had an appointment scheduled for the following week for a review of blood work. I was sent a letter in the mail that Dr. Jasper was terminating me as of July 18th as her patient and that she would treat me for 30 days until I found a new doctor. The doctor then cancelled my already booked office appointment on August 4th to go over blood work. Instead she sent my test results by email which I couldnāt read. I called to ask if should would explain the results. She emailed me I was deficient in Vitamin D amongst other things. Normally Irina would send a prescription for vitamin D to my pharmacy this time she medically neglected my needs by not sending me a prescription for the vitamin D. I called to see if the doctor would speak to me and the front desk receptionist were rude and nasty and told me that she would call me back. I waited all day and right before their office closed, I called and asked when would the doctor call. They said Dr. Jasper went home for the day. She had no intentions of calling me back.
Dr. Jasper is biased towards Patty and never was neutral in all of this. I still have not heard from Irina. She never asked me what happen, she just took what Patty said and terminated me as a patient. Of course this was soon after I questioned why I was being double charged. Patty is unqualified to keep records, the entire staff is unprofessional, rude and extremely disrespectful. I know with our a shadow of a doubt that Patty orchestrated all of this. The front receptionist also played a role in running defense and rudeness to make sure they followed suit in the doctors orders which was to be very short with me. This has been extremely stressful and disappointing to know that after all these years she would treat me like she didnāt even know me all because I questioned Patty. Dr. Jasper your oath is something that I thought you stood by. The more I read even the reviews, the disciplinary actions issues, Iām not alone in how I feel. This entire situation made me wonder how many other times I was over charged. After being neglected medically I have endured more stress from this situation. I was diagnosed with plaque psoriasis which can also occur because of vitamin D deficiency. I requested my medical records and was given about 300 plus pages instead of a CD. I was given dirty looks when I went to pick up my files by the staff.
Things happen for a reason and Iām so glad that you all terminated our dr./patient relationship. This has indeed been a blessing in disguise. Again, Patty I know you have orchestrated everything that has happened here to cover up your mistakes, but I see you for what you are. You are not qualified to keep financial records of any sort, you are rude, discombobulated and disrespectful. The more information I have gathered about this entire group emphasizes how important it is for me and my family to get away from you all asap.
