1 /5 Mary Cheung: EMERGENCY ROOM is Very disappointing so far. I had tested myself for covid. Went to urgent care and was told I could only go to emergency room or my physician. Reason being that at the ER hospitals they will have an Isolation room so that I dont inffect everyone else.
I though they would take covid pretty seriously. Only to find they have checked us in, with no seemingly urgency to the fact that I have covid. There is no room in which to Isolation me. So I am just sitting in general population and am sitting 6 ft away from anyone else... thats it.
It seemed like their staff was pretty efficient and quick. But I had to keep telling them the same info over and over again. And over an hr and a half later am still sitting in waiting area with everyone. My daughter came to get tested to make sure she Doesnt have it. And in alllllll this time... they have yet to give her a covid test yet.
Honesty if I knew it was so hard to get that done...I would of grabbed a home test kit and had her tested by now.
We were told, had to jump through all these hoops in order to get the Covid treatment by all the web site info I have searched. Only to find Every thing is not as what you read or..
As easy and simple as it should be with covid.
So! It seems... you should have the decency to catch covid during hrs where you can go to your regular physician, or...... have all the time in the world to sit in ER with everyone else while you have a high chance of infecting everyone. The restrooms didnt even have the foot door pulls. So you know, everyone else is touching the handles....
Ok. This is ridiculous.... we have talked to 4 different people at different stages... and NOBODY knows anything that the person b4 them asked. Even though. People are writing stuff down and taking notes..... and they keep asking the Same... questions. Again... why arent they reading the chart and the notes??? Soo unefficent!
We finally get into the "inner" room and they asked why are we here and what do we hope to happen while here?
Ahh I dont know.. youre only the 6th person weve told that I have Covid! and would like to be treated for it... as well test my daughter to see if she is safe or not.
There has GOT to be a better system. This one isnt working. There are so many problems I see that need fixing with our medical system. And you would think that , at least this.. Emergency room can do better to serve the public and... their employees better. I am very very disappointed indeed with this place. Had I know this was how it ran...I would of waited till tomorrow morning then go to my regular physician.
1. See physician
2. Test for covid
3. Get treatment
Thats it!! Thats how it should be!!!
Approaching 2 hr mark here in the ER......
Oh... and there signage directions are HORRIBLE I keep going around and around.. never quite finding the entrance to the ER or parking entrance for the ER. Really they need to fix that...
UPDATE
3 hrs later, we finally talk to the nurse who saw us. And I have to say, I appreciated the Wisdom of her decision for the choice that she made for why she didnt give us the Covid treatment. And if I wasnt so irrated, stressed & annoyed at how the entire evening went, I would of been more appreciative. So heres the conclusion:
1. Sent home with printed instructions for what to do. Didnt need any covid treatment because we were healthy and strong enough to just deal with it as per printed instructions.
But had to ask them, wait... what do I do? Because Ive never had covid.
2. Was never isolated while in waiting room with everyone else.... once identified as to what I have the minute I stepped in to the ER, shouldnt they of put us somewhere separate as to not infect the other people .
3. There needs to be better communicate btw nurses As well with patients as to what the"steps & procedures" are, so youre not just sitting around waiting not knowing why, just getting more pissed. Knowing & understanding what their game plan for you is, goes along way too being a better & less angry patient.
