USC Verdugo Hills Hospital - Glendale (CA)

5 /5 Linda: My Father in law was recently hospitalized here. His care was superb start to finish. In the emergency room Dr Thomas was caring and efficient. He was admitted to the ICU where Dr Phillip and the icu staff literally saved his life. Incredible care. The love shown to us by the entire ICU nursing staff was truly heartwarming. He is now home and recovering well thanks to them. Highly recommended.

1 /5 M E: Waiting for 3 hours with 5 patients and only 2 were called in. I asked the front desk how many doctors are working in the emergency room and she said i dont know. Ok. I was called to do a blood test and ask the nurse how many doctors are working, and she said, they only have one doctor "Only one." For a second, I thought I am living in a village. After almost 4 hours I left. not coming back anymore. Just checked in in Adventist hospital, 8 people here but at least they have few doctor. Been here for 10 min and 2 people alredy called in.

1 /5 Nicole K: Review for ER only: The ER used to be efficient, fast and organized. Even during COVID, they got people into beds quickly. The department now experiences substantial delays, with minimum wait times of 4-6 hours and a critical lack of available beds. Waiting when youre sick or in pain is awful. I hope they work to fix this to provide more timely and compassionate care to those in need.

5 /5 Diana in California: I was taken to the USC Verdugo Hills Hospital Emergency Room. I got great care. Everyone came across as really caring about me and my health. They quickly performed many tests. They admitted me and continued with needed tests. They made sure I saw the specialists I needed to see. The food was good and it was easy to order what I felt I could eat. I have to say the doctors, nurses, physical therapist, occupational therapist, persons performing tests and persons taking blood were all wonderful and appropriately friendly. They were all willing to answer all my questions and gave really clear explanations. They all made sure I didnt have any unanswered questions. I didnt come across anyone in the two days I was there that I didnt think was competent, friendly and skilled. Their online system provides access to me of all lab and clinical notes on myUSCChart.com, which is a great website. As I sat in the ER and hospital room, I logged in and saw the results of my tests super fast. I found that super reassuring.

2 /5 Erika Joiner: Emergency Room Care is Poor and Slow **Positives:** The receptionist was pleasant and friendly. However, the intake nurses bedside manner could use some improvement. The Physician Assistant (PA) in the room was actually good—professional and skilled at assssing her patients. Kudos to both the PA and the receptionist! **Negatives:** We arrived at 10:45 AM, and there were only two other patients in the lobby. By 11:00 AM, we had seen the PA, but now, at 1:40 PM, the same two patients, along with nine others, are still waiting to be seen. The lobby is full, and everyone has already seen the PA and had their X-rays taken. After three hours, we have not received any care. No one has come out to reassure or reassess the patients, and meanwhile, the staff members are on their phones. At 2:30 PM, I returned to the receptionist. The manager was very kind and supportive. Within five minutes, we were called into a room. The respiratory therapist was present and immediately began providing excellent care for about 15 minutes. Once he left, we waited 30 minutes for the PA to return and inform us we could leave. She told us the nurse would be in shortly. However, 45 minutes later, we are still waiting to be discharged. Meanwhile, there are three nurses and a rude PA outside my room discussing non-work-related activities. Its 4pm. We have been here for six hours to receive just 15 minutes of care. Unfortunately, our asthma equipment was destroyed in a fire, and we do not have a machine or an inhaler.