Chino Valley Medical Center: Emergency Room - Chino (CA)

1 /5 H Par: If i could give them zero stars i would , i got there at three there was maybe 10 ppl in the waiting room by maybe 5 i was the only one left and still no called up at all just for vitals and i was told i needed to go to the ER for emergency surgery which i told them and they staight up told me when i asked why i havent been seen "people who have colds arent important and they are seeeing the most important ppl first" at that point i left and went to kaiser. I was there in chino in pain and no one cared , if i had lnt gone to another hospital and gotten treatment i would of sued

5 /5 Ryan Vega: My dad came with chest pain. My dad a great experience, from the admitting clerk to the ER nurses (Sheila and Sam), to attending nurse Tadio! All provided great personal service. Very patient and attentive. Thank you to everyone for providing such great attention to my dad and providing such great care! Works cannot express the gratitude! Jesse C

1 /5 Ashley Kardos: Horrible experience at the ER here. The staff is friendly but the nurses and especially Dr. Sing were very dismissive about my concerns. Dr. Sing didnt seem to really care, it seemed like he didnt want to help at all and made me feel dumb about asking questions. Upon requesting certain tests to make sure Im okay he denied them and ensured I was fine. Well here I am at a different hospital because Im not fine and a different Dr was able to find whats wrong with me unlike Dr. Sing who didnt even want to listen to what I was saying. DONT COME HERE OR WASTE YOUR TIME SEEING THIS DR. If I would have believed this Dr in thinking I was fine I would have been in critical care.

5 /5 IRIS ARIZA: All the staff members and Nurses gave me an excellent attention. All of them was friendly and polite. The facilities were clean and everything was working well.

1 /5 Gabby Thompson: I will always walk into a situation with kindness but when I called the ER to try to receive an update regarding a family member, I was met with unprofessionalism & rudeness. I am very familiar with the ER setting & know that an update is not alway feasible right away( and that’s okay). I was on hold for close to 20 minutes & called back to just make sure my call wasn’t forgotten (b/c sometimes I forget about people on hold, I get it). And once again, I tried to be very kind to the ER secretary who very rudely informed me that if I’m familiar with the ER then I should know that the doctors & nurses can’t just walk away. Yes, I know. And proceeded to ask in a condescending & belittling way if I’d like to continue to hold. I understand having people that call that yell & scream at you & not allowing it because I too wouldn’t allow someone to talk to me that way. But when someone is calling & trying to be very understanding, you don’t need to be rude. Don’t be a secretary or answer phones if that is how you are going to approach your job, especially at a hospital when people are calling about family members that are obviously not having the best of days.