Ampla Health Chico Medical, Pediatrics & Xpress Care - Chico (CA)

5 /5 Christy: I appreciate all the friendly and welcoming receptionists in the front, especially one receptionist (I forgot her name but shes amazing and I appreciate her help very much). The nurses and doctors are so nice and welcoming. I definitely recommend Ampla Express and also to call and double check if your insurance is compatible.

5 /5 Saroun Lan Ramirez: A nice, friendly, and family oriented place to go get your health check up or needs for the entire family. There are so many wonderful people here. Amalia is great. She always make sure patients and her employees are taken care off. She make it a great place to go to work every day. Thank you everyone for your hard work.

5 /5 Pat Peele: I like ampa health because all the nurses and staff members are very polite and especially at like the doctor. He is very nice to my son. Very polite and does a very good job on kids. Thank you and I do recommend other children coming to here

2 /5 Fiona Capri: I should have known something was wrong after both people in line in front of me left in anger.. But I like to always give people/places a little grace, mostly in customer service, but especially in the medical field. However, I do not think that there is any excuse as to how awful my experience has been so far with Ampla Health. I had an appointment to establish care with a new primary due to an insurance change, and to address some concerns of mine. After waiting months for my appointment, asked to reschedule once, and almost an hour after being called back, I was met with something that astonished me. I was immediately told that my issues will not be addressed today as the Primary doctor I was assigned too was on her last week as a primary provider. When I asked them how long they were aware she was leaving, they told me at least a month. I would like to know why they would have not called and rescheduled me at that point? Instead they wasted a lot of my time, including time I had to take off work to go to said appointment, and rescheduled me FOUR MONTHS LATER at a different clinic in town. They didnt even let me pick the day or time, she just wrote it on a card and handed me it. Now I have to wait until that appointment to get any of my issues addressed..... Please do yourself a favor, and do not go here unless you have too. I surely hope the other clinic is going to be better than this. UPDATE: I had a different appointment scheduled for today. After they called to confirm my appointment SIX times over the weekend, they called me an hour before the appointment was supposed to start, and rescheduled for two months later. Are you kidding me? This is actual patient neglect, and I will be looking into further reporting them. I hope other do too. I called to submit a formal complaint, and after much time on hold, there was not a single person available to help. They just kept telling me I could leave a message with different people, so I did with the site admin. I think every experience I have had with this place makes them seem worse and worse... UPDATE #2: The site Admin (Roxanne) was able to get me in TODAY to establish care and address my issues, after I called to submit the complaint. Thank goodness for her! The primary care I was assigned to was Beckie Turner, and she was absolutely worth the wait. I have never had a doctor respect me and listen to my issues like she did. I actually cried tears of joy that I got her care today.

1 /5 A B: 1. If my husbands cancer had spread faster and had been more agressive, he would have died due Amplas negligence. Based on his blood tests results, he had metastatic advanced cancer, he needed to see an oncologist as soon as possible. Ampla made him wait a month and a half for a visit in Marysville, with the wrong doctor!! a cardiologist instead an oncologist. They had misplaced his referal at the office. They apologized and gave him the right appointment for the following week, the way it should have been on the first place. Made him waste a 45 precious days, a working day ($200)and charged us for that wrong doctor over $400. Infuriating! 2. Today I waited 7 hours and still they didnt send my antibiotic prescription to the pharmacy. I have an eye infection, I called several times and still, waiting. The provider, Renee Carini, was SO RUDE and blatantly made me hurt while checking my infected eye, no need! time to retire. 3. Stay away from Debra Hall, she is the womens health provider. Rude, hateful, made me comments about the nurses the first two times I was there, and the third time she was rude to me and treated me like an ignorant who was there to annoy her. Her attitute is aggressive and should not be working there if she hates her job. 4. One good thing: the ladies at the front desk and at the phone, always very polite. In 3 years that I have been (unfortunately) going to Ampla, they were the only ones making this place not so terrible. I am very grateful to those ladies. I have noticed that the type of customers this place gets are socially and financially disadvantaged. No wonder why the providers get away with such mistreatment and negligence. Tomorrow I am filing an official complaint to the California Department of Public Health. I am not just done with this place, but they need to think twice how they treat people who are seeking help.