1 /5 Graham Higbee: I can no longer recommend Mangrove Medical Center, even though my care provider, Dr. Avilla, is fantastic. Unfortunately, the administration does not reflect the same values as the doctors. I was treated horrendously by the administrator in a manner I havent experienced since childhood. I received care from MMG before leaving the country for three months. The bill for my services arrived while I was away. I attempted to pay the bill through their portal, but it is not set up to accept payments from outside the country, so I was unable to do so. Upon returning from my trip, I discovered that a prescription had been canceled. I called MMG to resolve the issue and pay the bill, keeping in mind that I had just returned. I was informed that the debt had been sent to collections, and I would need to speak to a supervisor. When I spoke to the supervisor, Beth, she was immediately unfriendly and told me it was not her responsibility to pay my bills while I was out of the country. She treated me more like a bad customer than a patient. I explained the situation and expressed my desire to resolve the matter quickly. She told me I would need to write a personal letter to the doctor to be allowed back into his practice and made me feel as though I was stealing food from their mouths over $150. I hung up. I then called and paid my bill with the credit bureau, and they were kind enough to inform me that it had not yet been reported. I have been with MMG and Dr. Avilla for over seven years, have never owed them money, and have never been sent to collections. I highly recommend finding care elsewhere until they start treating people like humans.
