Enloe Digestive Diseases Clinic - Chico (CA)

1 /5 Lorna D Brodie: I have been a patient for many years. I had a procedure scheduled and their packet of information said they have a policy that you have to give 14 days notice to cancel. There is no way I can agree to that, and Im sure many other people would feel the same. Life happens. I called to cancel the procedure and was asked why. I explained "Because of the 14-day policy." This snarky person I talked to said, "Okay, call us back when youre ready to reschedule." I told her about six different ways that I cant abide by their 14-day policy...every time she repeated, "Just call us when youre ready to reschedule." I cant believe any business would allow someone like this to have contact with patients.

5 /5 Stevie Dixon: Best experience at this office! Staff are always so kind and helpful. Branden Cutler NP has been amazing! Test and procedures where ordered quickly. They are on top of contacting you as soon as results are in. He never rushes you and takes his time explaining things. I also appreciate how he offers a variety of solutions to treating symptoms including alternative medications/remedies rather than pushing prescription medications like most doctors do. It has been very hard to find a doctor who actually listens to you and validates your symptoms making you feel genuinely cared for. I highly recommend this office and Branden Cutler who has helped instill hope back into me that there are still good providers out there in this challenging and frustrating healthcare system we live in today.

1 /5 Rose Rede: I have been trying to get a medication refilled but keep getting the automated declination message. Even after calling and requesting an explanation, all I get is the automated declination. I finally went into the office to speak with someone and while the front desk person was very sympathetic to my case, best she could do is send a note to the doctor’s assistant. I had told the front desk person that if I needed to see the doctor to get a prescription refilled, then i wanted an appointment. Again, I got the automated declination message with no explanation. Again, I called but the auto answer does not give options to speak to a person so again I left a message asking for a callback and an appointment. I’ve been suffering with Colitis for 30 days now.

2 /5 Max Ehrman: Everyone was very nice and respectful, especially PA Shipley. However, I was referred to the clinic after visiting the ER in extreme pain twice. The quickest appointment to establish care, not even a consult, was 8 months out. That got rescheduled for another 4 months away because Dr. Bangsund was on vacation. I was hoping to get some answers, even a year out from visiting the ER (and many other times I didnt bother going in) but when that appointment came around, I got rescheduled again, six months out this time. Im visiting the site today to transfer my records to a doctor that has time to see patients. Its a shame because everyone I interacted with was very nice, even when I became upset that I still had not been seen by my GI Dr. 18 months after my referral.

1 /5 Sharon OHara: Worst...experience....ever....if I could leave zero stars, I would...I waited 8 months to get into this office. Dr. Rasheed was dismissive and condescending. I am living on minimal foods because everything is making me sick. He disregarded this point, flipped a low FODMAP flyer at me and said "just eat." I told him my suspicion of what I had, he asked what and ignored it. I found out he has the test kit in his office. I ended up diagnosed with it. When I went to the checkout desk, that lady was extremely rude to me. She was talking really fast and I asked her to slow down because it was like she was speaking a foreign language telling me about all these tests. So then she spoke to me like a five year old, ennunciating every word with long pauses in between each word. I left that office in tears. I called and spoke to the team leader/supervisor. She switched me to his nurse practitioner, and told me if I had to go back to a GI, I wouldnt have to go to the original one that I could go to another one. The nurse practitioner seemed gung-ho to help me at first. She wanted a CT scan and apparently my insurance denied it. So then she wanted to dump me back on the GI. I called the office back telling them how I was told I wouldnt have to go back to him and they told me that supervisor/team leader wasnt there anymore and they wouldnt allow it. I was diagnosed with two separate things so far and both times I had to find the results online and call them. One of those times the medical assistant called me back and she knew less about the condition than I did. How come the provider didnt call me and set up a strategy session? One of those things they called me a month ago with the diagnosis, after I called them of course, and still havent called to start a treatment plan. I am so disappointed and appalled by this office...