Chelsea Barnes 0 STAR
The WORST EXPERIENCE EVER…. I dont even know what to do except warn anyone who decides to go here… I went for a pedicure and left with a chuck of toe and nail missing..,
I told the guy 3 …! THREE times do not touch this nail..: (it is special …meaning it’s difficult to cut and only I can) I’m 35 and have thousands of pedicures with no issues with people not understanding do not cut this.
I got in my car and just cried and cried….and even when I got home just cried because it hurts so bad. HORRIBLE.
And he kept and extra $10 giving back my change…. I was just so upset and wanted to leave i didnt even argue
1 /5
S. G.M. By far the worst pedi Ive ever received. Hard to even call it a "pedi" as there was NO massage or filing of my nails. You read that correctly, NO MASSAGE. My feet were actually not touched. A total waste of time and money. I recommend going to Ems around the corner... which is what I shouldve done.
I didnt want to cause a scene so I just paid, but I was pretty much robbed of my money.
1 /5
Andrew Allen My wife and I have been loyal customers of Classy Nails in Brentwood, California, for several months, visiting regularly for our monthly pedicures. We initially chose this salon because it stands out as a bit nicer compared to other local nail salons. The furniture is newer, and thankfully, the salon doesn’t have the strong fumes often associated with nail salons.
Over time, we discovered that the quality of the practitioners varies. Some are quite skilled, while others are not as proficient. To ensure a consistently good experience, we requested the names of the practitioners we preferred and began to specifically request them for our appointments.
Unfortunately, during our most recent visit, two incidents significantly marred our experience. Firstly, the staff tried to switch me to a practitioner I specifically did not want, right in front of her. This was embarrassing and uncomfortable. I had to firmly insist on keeping my original request. This particular practitioner has a habit of digging her thumbnails into the soles of my feet and gives an overall poor foot and leg massage. Additionally, her inability to communicate in English is frustrating, making it difficult to express my preferences and concerns.
Secondly, we were subjected to high-pressure tactics to upgrade to a more expensive package than the one we usually get. This aggressive upselling, especially given our history of regular visits and generous tipping, was quite off-putting.
Given these unpleasant experiences, we have decided not to return to Classy Nails. While the salon has its merits in terms of ambiance, the issues with service and pressure tactics have overshadowed the positives for us.
3 /5