Weekend Max Mara - Palo Alto (CA)

1 /5 Katy Chang: This had to be the worst shopping experience. The Chinese-speaking sales woman made me feel so uncomfortable. From the beginning , I was not greeted with the usual “Hi, Welcome”. This sales woman stood a few feet away and made unwanted, unsolicited comments about my outfit in Chinese. It felt really strange as I barely walked in. I was traveling and had never visited this store before . Why was she assuming that I wanted to be spoken to in Chinese? I did not, actually. She followed me around and without any prompting, she said, in Chinese again, “Everything here is full price”. After that condescending and unprofessional comment, I couldn’t get myself out of there fast enough. I was looking to shop and try on a few things but the vibe was just unpleasant.

1 /5 Ahmet Taylan: I had a horrible experience at this store with an employee named Debbie, who claimed to be the assistant store manager. She was incredibly pushy, rude, and unprofessional. Debbie forced me to try on items that clearly did not fit and kept steering me away from the sale section, pressuring me to look at the more expensive collections instead. Her behavior was overwhelming—she was loud, asked way too many intrusive questions, and made me feel very uncomfortable. As a manager, she should know how to treat customers with respect and professionalism. I will not be returning to this store due to this unpleasant encounter. My wife was so disappointed with her behavior.

1 /5 Allison: This store made me really uncomfortable. The no return policy should be posted in a more obvious place and made clear upfront instead of at the point of sale or even after you purchase. The sales associates are super aggressive and all over you instead of letting you look at things in peace. I understand people working on commission (I worked in sales too!) but a key part of sales is letting the customer make a decision for themselves at their own pace. The store manager did allow me to return an item because there was a misunderstanding about care instructions, but I also wouldn’t continue shopping at a store where there’s a no return policy on items like the $900 dress I bought. I’d rather shop online which gives me more flexibility and where I don’t have sales associates breathing down my neck.

1 /5 RC OO: Stay away from this store!!! This store is just like a scammer who pushes you buy without disclosing the non-refund policy. I was pushed to buy a coat and the salesperson Irene Yang cut the tags while packing up my purchase without asking for my permission, because she knew I couldn’t return, and she wanted to make the return more impossible. The manager refused to refund me even if I told her about my unhappy experience I guess because of her racism? Looks like she did take some refunds from previous reviews. Most importantly: No one told me about the non-refund policy before I pay. Plus, contacting MaxMara corporate office is useless as each store is running independently. Would have to take legal action to get money back.

1 /5 Christina Hung: I’m sharing my mother’s experience at this store from a couple of weeks ago. She was serviced by a Chinese saleswoman named Michelle, who was extremely rude, pushy and pressured my mom to spend a fortune on a coat that my mother wasn’t pleased with, knowing that my mom wouldn’t be able to return the coat. Luckily, the store manager was kind and understanding and was able to help my mother with the return. Michelle should not be in sales. If you want your business to thrive, please hire someone that actually cares about customer service.