Victorville Automotive Repair - Victorville (CA)

5 /5 Aspen Jackson: I’m very satisfied with the service I was provided. The communication was fantastic and the fact that I was provided a rental car so I can get back and forth to work was very much appreciated. I’ve always had good experiences with Victorville Chevy the staff is always so nice. Patrick was a great service advisor!!

2 /5 vivian payne: At first, I felt really let down. I was not informed of my car status, I was being charged for something that I had already paid for. I was not being treated like a customer who has spent thousands at this place of business. After paying a lot of money, this is not how I want to be treated. There was a manager by the name of David, I think. He stepped in after I explained the situation and remedied it. If it had not been for him, this survey and situation would have had an ugly unpleasant outcome. My suggestion is, talk to your employees. Have meetings to make sure everyone is on the same page. Talk to them about leaving customers on hold for more than 10 minutes. Talk to them about conversing with the customer and to return phone calls with updates. . I experienced all the above. Just do better if you want to continue receiving my business.

5 /5 Rose Lank: Patrick Jones made us feel like family and was very informative about my new Tahoe. I took it in thinking there was a fuel leak. He insured me that everything was being looked over. Instead of finding a fuel leak they found a few other things that were still under warranty. I know why they are #1 they are thorough I do not regret buying my Tahoe from Victorville Chevy! Our sales guy was perfect Tito. Now I just have to get use to all the engine under the hood as Patrick said! There is no fuel leak just a V8 lol

5 /5 Steven Sarmiento: Kevin took good care of me and my wife the day we purchased 2025 Silverado. He’s an amazing guy very cordial and honest about his work. He will not sugar coat anything and finds the best way to make the deal happen. I see Kevin going places with this kind of attitude.

1 /5 Verified Trusted: Im upset with this dealership and I dont intend to come back here because I feel they overcharge, under deliver and lack communication skills. For 3 days I couldnt reach Patrick (my car advisor) or anyone else that could give me information on my car and when I decided to come pick it up they said I must pay for the brake test that the technician Daniel couldnt complete because the vehicle wasnt coming on. He specifically told me it wasnt necessary since the car wouldnt come on yet someone insisted he puts it in the report and that I paid an extra $298 for a service that the technician could not perform cause of their greed. This dealership owes me that $298 for the brake test I was made to pay for in which the technician Dan could not complete cause the vehicle wont even start and I will continue to harbor this grudge and tell everyone I can of how greedy and convetious the people here are until I get my money back.