Veterans Diesel & Auto - Redding (CA)

5 /5 Macroaquire: I was very impressed with Veterans Diesel. Very honest, and strait talk with my repair and cost. My truck was repaired in a timely manner. And it runs great now. I let a few weeks go by, driving it around, before this review. My truck has no issues and is running the best its ran in a long time. I will recommend them to friends.

1 /5 Archie Criner: I paid $559 dollars to have my engine oil, oil filter and fuel filter changed. I brought in my 1996 ford f350 Powerstroke for a simple oil change. The guy at the desk asked if I would like the fuel filter changed as well and I agreed. I was never given an estimate for the work which I wasn’t overly concerned about since I’ve been to shops before. I was surprised to figure out they charged a full hour to change the fuel filter as it’s right on top of the engine. It alone was over $200 dollars when it’s a plastic cap to unscrew, remove the old and replace with a new one. I’ve done it before and the original ford manual even gives simple and basic instruction upon replacement. On top of that, the oil was never brought up, I will take my blame in trusting a diesel shop to know old diesels should not run full synthetic oil but it’s pretty customary to ask your customer what type of oil they prefer. Just as I shouldn’t have assumed, the mechanic shouldn’t have assumed to put full synthetic in the truck all the while overfilling it by at least half a quart from what I can tell on the dipstick. All and all it was a horrible experience.

5 /5 Matthew Jones-DAddario: These guys are absolutely amazing, extremely knowledgeable and helpful. We have a type 6 fire engine and had some issues, they helped us out, though extremely busy, and got us out on the fire line quickly. We are extremely grateful for the staff at veterans, and their service not only to their customers but to our great nation.

5 /5 Landon Johnson: I didn’t realize how truly great this shop is till I tried another one and got bit in the butt. They have very good customer service, their work is high quality and I always feel confident when I get my truck back from them. I had an 1984 ford IDI and those parts aren’t too easy to find all the time and they always get it done within a great timely manner. Never will I take my truck anywhere else but Veterans.

1 /5 CRAZED DIESEL: This guy isn’t honest at all. Banks on the fact he served in the military but lacks integrity. Lied to my brother about his engine. We ended up taking the truck to a different mechanic (come to find out the mechanic we took it to use to work at veterans diesel). He knew the engine was toast the moment he saw the truck because he was there when my brothers engine took a crap. Come to find out there were at least 3 different mechanics that worked on the truck and after the owner worked on the truck is when the engine crapped out. I told my brother that I had a bad feeling about veterans diesel. First big red flag was when we came in the shop and it reeked of cigarettes (which the truck smelt of cigarettes after we picked it up), clutter throughout the shop. Just do yourself a favor find somewhere else to go. Wouldn’t even let this shop do an oil change at this point.