1 /5 Kristy Gordon: Oscar and his shop used to be good, so when one of my guys wanted to take the car here, because he had a family connection to the the shop manager Chris that could save him money for the repairs, I didnt hesitate. Oscars shop does good work, so no problem. Unfortunately, when the vehicle was returned, the bumper did not match the fender. When this was pointed out, we were told that it was not possible to match paint between a plastic and metal finish, that NO SHOP could do so. Huh?!? I have 3 vehicles (including this one repaired/replaced previously), all the same red color, that have been done by Mike at Advanced Auto Body, that beg to differ. They all match, or matched, perfectly.
When it was pointed out to Oscar that many shops, including his in the past, were able to match plastic and metal paint, he did offer to attempt to remediate the issue, but with the caveat that he "couldnt guarantee that it wouldnt look worse." Ya, thats what I want, someone to make it look worse than it does, so that it costs me even more to have someone competent repair the damage hes done. The next day, after making this statement, the first review in 3 years they receive is about how great they did a color match. By someone that created their Yelp that day, with no friends, or other reviews. Just goes to show how little effort Yelp puts into screening reviews.
Needless to say, I will now be paying Advanced Auto Body to correct this "repair." And as the majority of the expense is prepping and paint, cost almost what was paid to Oscar in the first place. As I know he does know how to do it properly, Ive seen it in the past, I cant help but wonder, did he order an after-market, pre-painted bumper and never even tried to match it, or if he cut corners to cut costs, and didnt prep the bumper properly for paint?
One thing is clear, this is no longer the shop it once was. Oscars "explanation" shows that he is no longer an honest businessman. His offer to potentially make it worse, is downright shady. Too bad too, we were really hoping to have him do our daughters 65 Mustang Fastback, now that his brand new facility is operational. After this experience, I wouldnt trust them to paint anything.
