Hanlees Napa Subaru Service - Napa (CA)

1 /5 Ahnjaelee: I bought a brand new car because I dont want a headache on used cars. I had a routine maintenance, strong burnt oil smell and a lot white smoke coming out of my hood when I was going home from work. When I opened the hood the engine oil cap is not on and the engine bay is full of oil. Had to tow my car to the dealership & they said they fixed it. I had to come back the next day because theres still white smoke. They fixed and washed it. After 2 weeks CEL so I came back and recommended replacing the O2 sensor which was ordered & they will call me so I can come back. So I am driving my car with a check engine light. I wonder what would be next? All these things just because of a messed up routine maintenance. Going back and forth 24miles each visit plus waiting atleast 2-3 hours, paying extra for my baby sitter, spending more on gas, late for work, so much anxiety, plus driving a vehicle with uncertainty. Please do not go to this dealership.

5 /5 Ken Graham: Hanlees Subaru is great to deal with and now Im adding accessories to my new 2022 Forester and the Parts Dept handled my ordering perfectly. Glad I bought an AWD vehicle too.

5 /5 Ian Stone: Sales are not pushing, what a breath of fresh air! Very friendly people, happy to find out answers to questions they didnt have themselves. Best expierence I have had.

5 /5 Rhanjee Salva: Just purchased a 2024 WRX from Hanlees. I cannot add anymore compliments to the staff members that dealt with along the process. Jose, Ron, Victoria, and Yvonne thank you thank thank you!!!! I came in wanting a good/fair deal, instead I received an astronomical deal and interest rate without having to haggle for hours on end. The whole transaction was seamless, and such great customer service to boot. First time subaru owner and I can say that it wont be my last.

5 /5 Erika Valek: Kevin, the manager at the service dept, has been absolutely wonderful to work with. I’ve brought my 2022 Outback in multiple times for repairs or issues since purchasing. He has made sure everything is covered under warranty or is very transparent about the process of determining what the cost will be. He is the reason I’ll keep coming back to my local dealership. The dealership also provides transportation for me back to work or home while my car is being serviced. I really appreciate this and the driver is always friendly and professional.