Roadrunner Automotive - Grass Valley Ray Isaak Bleau: I was encouraged to go to this shop by all the shining reviews, unfortunately I will not be going back.
Originally, I was bringing my car in for an oil change and was hoping to also get my check engine light scanned to see what else could be fixed. My car is an older model, so I’m used to the general care it needs. At other places locally when I need to get my oil changed, they would also scan the check engine to see if they can figure out what else needs to get fixed and wouldn’t charge me heads and tails for it. But when I first brought my car in, there were a few things I was hoping they’d check for me but they didn’t even get to my oil change. It also took two hours to even see what the issues were and charged way more for that than I expected. I thought I was also paying for the oil change at the start, but that was not the case. After they found multiple things wrong with my car, they gave me multiple estimates for how much those things would cost. At that point, I should’ve just called my car friends and looked for quotes at other car shops, but I decided to take my car back there, hoping they would fix one of the issues they found quickly and efficiently. They said it would take around an hour and a half, it took over three hours. My air conditioning has been broken, and they thought adding an extra part would fix that, once they were done with the other issue, they confirmed that they had fixed my air conditioner, when I got my car back finally, my AC went out almost immediately after. This whole experience has been very frustrating, especially after numerous people told me they overcharged me. Part of that was my fault for not doing more research, I was giving them the benefit of the doubt, but I learned my lesson.
The customer service was good aside from all that, and there were two very cute old pugs there the second day which was a plus. The lady at the front also let me borrow her phone charger at one point. Very nice people.
