1 /5 Maribel Navarro: I’ve been a loyal client of this salon for 15 years, so when I moved to Los Angeles, I couldn’t wait to visit during a trip back and booked an appointment. Unfortunately, things didn’t go as planned.
When I arrived, I was told my hairdresser had left the salon. My appointment seemed to have been overlooked, and the owner (I think) was more focused on her client than addressing my situation. I felt disappointed and unsure if I should even stay.
But then, to my absolute surprise and relief, my favorite hairdresser showed up! The cashier/receptionist and (the owner) made calls were to track anyone down just for me. That extra effort, while initially frustrating, ended up making my day. They gave me the same amazing cut I’ve always loved, and I left feeling like myself again.
While I wish the initial scheduling had gone smoother, I appreciate the effort they made to make things right. But maybe work on customer service, like I said I wasnt sure if I was going to get my haircut after driving over an hour in traffic.
I hope my next visit is seamless from start to finish.