The Loft Salon and Spa - Santa Cruz (CA)

1 /5 Mya Amor: I have been debating writing a review for a while but everyone I tell about my experience has told me that I should. I came in to my appointment about 5/10 minutes early. No one was in the front desk area so I wasnt greeted until the hair stylist, Michelle, came out like 10 minutes late for out scheduled appointment. It was my first time going into the salon and the stylist didnt even introduce herself. I had told her that I was nervous going to a new place and she was kind of cold and didnt do much to make me feel comfortable When cutting my hair I trusted some of her advice/recommendations, but I did let her know that I DID NOT want choppy layers. She then proceeded to do them choppy and tell me that if she didnt do them choppy that I wouldnt be able to see them. She also didnt even style my hair after and told me that she wasnt going to do it so that I could see what it looks like without styling which I realized if I am paying over $100 I should at least walk out with a blowout. Overall, I was not happy with my experience and ended up having to go somewhere else to get my hair fixed.

5 /5 Madeline Pfister: I have been gong to the Loft to see Deb for ten years. She is hands down the best massage therapist I have ever worked with. She has the most healing touch and is such an amazing person. 10/10.

5 /5 Alyssa Ramp: Went in for a trim with Jazelle a little over a week ago. (The original cut was done in February.) Long story short, I love this salon and Jazelle! She is so talented and knows how to cut hair. Overall, I need more thoughtfulness and care since my hair is fine and that is exactly what she provides. The energy just feels good and everyone is so authentic and kind. Hospitality is alive and well! You can book massages and facials, too. I can’t speak to the facials yet.. but I’ve had two massages with Molly. She’s really helped me with relieving shoulder tension and stubborn trigger points. If you need to breathe a little and gift yourself some overdue self care - this is THE place. Thank you! :)

5 /5 J e: A gem! I went to Grace for a haircut and she did wonders with my difficult to style, thick and half wavy/half straight hair. She also provided education on how to better manage my hair. I also have been going to Destiny for Jet Plasma facials and it has done wonders for my skin. I have both fine lines and acne scars and it’s helped both.

5 /5 Firouz Vafadari: My hair was tangled and matted, Jazelle patiently detangled my hair for hours, she gave me a pleasant hair massage and scalp treatment as well. I brought my long hair back to life thanks to her! The before and after photos are unbelievable. She even gave me advice on how to keep my hair healthy. I’ve never seen a hair stylist this nice, professional, and patient; what a great experience!