Sutter Medical Center | Anderson Lucchetti Womens & Childrens Center - Sacramento (CA)

5 /5 Crystal Salas: I realized I never left a review but feel compelled to do so. My son, when he was 1month old was admitted to this hospital, which is an 1.5 hours away from home. The staff and doctors were truly very kind, compassionate and understanding of the anguish we were facing with our sick child. They were accommodating as possible to myself and his dad when we stayed with him that full week. My son got better and we were able to get home and he is a thriving 11 year old. I’m beyond thankful for the staff who cared over my child and made it possible to return home as a complete family.

1 /5 Bill Zhang: My wife and I had our baby here last month and had some amazing nurses at L& D. However, our last nurse Marlena did not listen to our concern at all about the pain level nor did she do much to keep my wife clean. The process was so poorly supported until the Charge nurse showed up per my demand... We came back after we delivered the baby due to my wifes tough recovery and being told to go to Labor & Delivery Emergency instead. The absolutely terrible Security Guard Lecilia told us we canNOT go there since we already have our baby with us (we are breastfeeding). She said you can just sit outside the general ED eith your immuno compromised baby and wait. I dont know what to tell you I have not seen worse patient experience in my LIFe having worked for 5 different hospitals... What a bunch of trash employees that covers up all the good ones in this place!!!

2 /5 Pilar E. Huerta: If you enjoy being gaslighted & feeling like a difficult person, this is the right labor & delivery hospital for you! Shoutout to RN Hang & RN Vivienne for their genuine honesty, letting me know that my request for lidocaine made their jobs difficult (even though an L&D nurse i had seen before first introduced this option to me— RN Raquel had given me lidocaine before trying to stick an IV in my arm earlier that week, & had strongly encouraged me to request lidocaine in the future if I found lidocaine to be helpful in easing my discomfort.) Here are some of my *favorite* quotes from the incredibly lovely, ever so emphathetic nurses who were supposed to help me during my unplanned c-section to deliver my breech baby: “Which hurts more, me looking for a vein, or your contractions?” (RN Hang) ~i was 3cm dilated at this point. “Lidocaine may make you feel better, but it makes my job harder.” (RN Vivienne) “I didn’t mean to make you feel like you’re not being heard, Im sorry you feel that way.”(RN Vivienne) ~Instead of apologizing for her behavior towards me, it’s obviously my fault for being so sensitive. “If you want lidocaine, you could request a nurse who does lidocaine, but that isn’t me.” (RN Hang; RN Vivienne) ~is there not a hospital policy concerning nurses’ administration of lidocaine? The inconsistency among nurses is remarkable! Like a box of chocolates! ~And I *did* ask for a nurse who could administer lidocaine, but they sent these amazing nurses instead. ~And since i didn’t want to be difficult during the urgency of prepping me for an unplanned c-section to deliver my breech baby when i was already 3cm dilated, when RN Hang said she could leave (my emergency pre-op) to find a nurse who administers lidocaine, i said that wasnt necessary since i just wanted to get this pre-op process over with so that i wouldnt have to risk delivering my breech baby vaginally, which no OB there was trained to do, so a c section delivery was my only option. ~ after my c-section and starting breastfeeding my first newborn baby, the IV that RN Hang stuck in the corner of my left wrist, fell off. ~ though i asked for lidocaine again prior to haivng another nurse give me another IV, the only nurse who was available at that time was a nurse who did not administer lidocaine either— RN Vivienne. Since she failed to find a proper vein after sticking a needle in my arms multiple times, resulting in a few lovely bruises on both arms, she left. ~ Four (4) hours later, an “IV therapy” nurse comes into my room, without lidocaine, but with an ultrasound. Thankfully he found a vein, but i still never got lidocaine (even though i requested a nurse who could do this, multiple times.) “If you don’t like how I am working, you can fire me! It’s okay; I don’t mind. *laughs* (RN Vivienne) ~ she said this right before she left. “You wont need this IV for long anyway, you’re not a c-section…. Oh wait, you are?! I never had a c-section so I keep forgetting. *laughs* (RN Vivienne) *** But hey, Im obviously just a difficult, entitled patient whose pain tolerance is obviously super weak, so what do I know? Im not a nurse, just a pathetic, entitled, whiney patient. It’s not their fault I was there for an unscheduled c-section (for my breech baby which no one there knew how to deliver vaginally), and since RN Vivienne never had a c-section, it totally makes sense that she would have no idea how i was feeling. (it’s soo presumptuous & entitled of me to assume that these two RNs cared enough about me to listen to me without judgment. *** Sarcasm aside, im giving this hospital at least two stars— one solid star for the incredible c-section team led by OB Burkhalter, MD, who successfully performed my c-section & delivered my first baby without any complications + another solid star for the postpartum nurses (RN Jamie, RN Chloe, and RN Annalynn) who showed me true empathy & kindness, & listened to me without judgment, making me feel like a human being, instead of a spoiled brat/ diva.