Shasta Regional Medical Group - Redding (CA)

2 /5 Wendy Poppy Ferris: The front office staff never follow up with anything and are rude when you ask them to. It has taken a year to get referrals processed. Some people could die in this amount of time if they are sick. I feel bad for the people who have to rely on the staff…read your reports and follow through!

5 /5 Jericka Anderson: I ended up with some sciatica last year, therefore forcing me to visit a doctors office for support. Ive had four appointments here over the last year, and each has been somewhat on time and has helped me on my journey to better health. Both NPs were super kind and helpful, and the office staff has equally been great. Ive also been able to get in easy, and its super convenient with a hop off/hop on to 44. I also appreciate an app for a more innovative experience messaging the office in between visits. Not too much to complain about, so wanted to share my experience for those looking for a practice!

1 /5 Lori H: Everyone and everything was fine until I went to leave and started cramping and bleeding vaginally. I was told go make appt with a gynecologist . Because I was spitting up blood and the was blood in vaginal area. One of the women asked did I want her to check me too me sure not my butt it was coming from after the colonoscopy. I know the difference between the 2 holes and Im not letting some random woman walking down the hall check my private area on a need in my room as Im being discharged! Ill never step foot in this hospital again after the way those two women treated me. No idea who they were or even came from! My nurse Lisa was amazing along with rest of staff.

2 /5 Cassie Humphreys: I had a primary doctors appointment scheduled, the receptionist called and was exceptionally rude and condescending. They did not notify me that my provider had left and was no longer on site and the receptionist said “all well, we still need to schedule you with someone else and all we have is a male so there you go” Last appointment I had with my provider they scheduled me on the wrong day and I had to wait a hour and Half to be seen so they could “squeeze” me in. Being a receptionist myself, you don’t speak to patients that way over the phone!

1 /5 Dave Plumpton: Ok care, if you can get it. I needed a podiatrist referral. For this, I needed to come in for an office visit. Yep--you need a podiatrist. Well after the 7-10 days they ask for to provide the referral, I tried calling with no one picking up. Today, someone answered, and I was on hold for over one hour. I hung up and called back, only to get the answering service, who told me everyone went to lunch. THEY LEFT ME ON HOLD AND WENT TO LUNCH. I dont care what business you are in, this sucks. All this for a referral that should have been automatic. Its incredibly time-intensive having to provide all the follow-ups, make all the connections, and request the follow through that should be part of the visit.