Mercy San Juan Medical Center - Carmichael (CA)

5 /5 Diamond Duperron: The staff is always helpful and quick, especially when you’re in a lot of pain. They are very friendly they like to laugh with you. It’s a very great staff and they don’t leave you hanging like Kaiser or UC Davis. They make sure you’re comfortable and that you’re seen as soon as possible every time I go there I don’t have to wait long And I like that and they don’t judge you because of your lifestyle or anything like that they treat you as if you were family and they are there for you not because they have to be, but because they want to be.

5 /5 Gwenetta Brooks: Always the best care and the most professional, caring staff. Everyone from Registration staff, to the Nurses, to the technicians, were excellent. Only hospital experience in my entire life that didnt disappoint at all. Even kitchen staff was kind. I love Mercy San Juan hospital.

1 /5 Leah Morales: Horrible. My first stay here I was so sick they kept transferring me to different ICUs with a sodium of 111 and 40 lbs. (gastrooparesis). Can’t believe how many times I heard hippa violated and patients care practically screamed across the hospital room. 1st experience I was so sick they kept going up and down on my sodium and potassium. Giving me tons of potassium (yes it was low) but was causing severe diarrhea. Oh, and if you are not admitted to the ICU don’t expect to get you to not have to physically wheel yourself to the nursing station asking for meds an hour late. My hemoglobin dropped to 6.9 requiring immediate attention for blood. They left my BLOOD bag empty but still in the BATHROOM with food that had been sitting out since 5pm the night before. Unless you ask for your medications not in the ICU you won’t get them.Lastly, they discharged me with a blood pressure of 75/55. Second admission, was a tiny bit better but that’s because I only allowed myself to stay in the ICU. They were giving me a TON of potassium (yes, it was critical at first) but they kept giving me bag after bag causing severe diarrhea that lasted until I left today after a huge fiasco this morning. They promised me I could leave and just kept saying that my boyfriends son had a seizure, I felt physically better but obviously should have stayed. They switched around my meds. Tried to HOLD ME AGAINST MY WILL by telling you to take all prescriptions with you. I am chronically ill, and take different narcotics. THEY TRIED TO HOLD THEM FROM BEING RELEASED TO ME is that even legal. Luckily, my nurse today KENDEE who was so sweet got a psychiatrist who said I did NOT lack capacity and said I understood everything very well. Had things I needed to take care of. And again, thank you KENDEE for taking such good care of me today. Thank god I got myself out of there because again my blood pressure was not too low but discharged again with a blood pressure of 79/58. Yes, it was my choosing. My I see nothing but unhappy nurses. Unwelcome “hellos” by staff bashing past patients. 1 star oh and PS if you have a PICC line don’t forget to have to ASK your nurses to get MUSTARD off their gloves and ask them to please use safe sanitary measures. :)

5 /5 Steven Hodges: I was admitted last week with a collapsed lung and had the VATS procedure done. I had such a wonderful experience with everyone that I had an interaction with that Mercy San Juan will always have my love. The doctor was very open and upfront about everything that would be done, how I would be feeling and what recovery would be like. But like any great hospital, the nurses truly made the experience great. Every single nurse whose shift I was on was nothing but compassionate, encouraging, exceedingly helpful, and incredibly genuine in their care. I never once felt like any one of them was just doing a job, it felt very much like that was where they wanted to be and what they wanted to be doing. I am so terrible at remembering names and a few days are hazy, but Christina (Kristina?), Rayv, Luda, Steven, Eric (who fixed my bandage one night). Again this is a very small list because Im bad at names, but if you were on shift on my floor between 2/3/25-2/7/25 know I appreciate you. Even the nurses who didnt know me, that just saw me walking the hallway to get some steps in were always so encouraging and sweet. Even the cleaning crew. They were always so friendly and wished me a speedy recovery and it never felt scripted, they just wanted me well. Thank you all so much for your kindness and Im certain with your hearts, you can heal the world. ♥️♥️

1 /5 Sonya Singh: Dont walk...RUN away from this place. You will be waiting for hours on hours, even if you go in saying exactly what you need. Theres a dirty feeling to this hospital. The waiting room was filled to the brim and they didnt even have any air running, the thermostat on the ceiling was 82. I stood up the whole time outside with my husband because the waiting area was a cesspool for germs. Eventually when it got cold outside we started taking shifts waiting in the car until my name was called. After I was called back for the sonogram I needed, I already knew I was fine and wanted to leave. All I need was my test results and that took 2 hours to get. If youre in actual need, dont go here because you will be waiting and waiting and waiting. Now a month later, I just got slapped with a massive bill which of course is a flat number, not even stating was services were done. I called to ask for an itemized list WHICH YOU SHOULD ALWAYS DO, if youre reading this. I was told I have to wait 24 to 72 hours for a call back in order to then go through the process of getting the itemized bill which could take up to 30 days to receive....not sure how that works when my bill is due on March 28th. My family works in healthcare and this is by far THE worst experience I have ever had in my life. Oh and on top of my one massive bill, I received another bill for just being in the emergency room. I have good health insurance so for those that have mediocre or bad coverage, expect to be paying not one but two bills. Please do yourself a favor and go elsewhere. The staff was OK -- not super great and not super bad. There was rarely a nurse in the waiting area checking up on patients. Just bad. Really bad.