Elizabeth Bloom: I’m grateful to have a medical center in town, however when they hire doctors who don’t want to actually help patients such as their GI doctor, Eldo Frezza… it makes me want to tell everyone to run for the hills.
Craig Hill: Wonderful, attentive, staff.
ER visit followed by an operation and overnight stay – I felt well taken care of every step of the way.
The food was simple, healthy, and nourishing, and the rooms were clean and comfortable.
Thank you!
James Edwards: My appointment was on time. Staff greeted me right away, directed me to the examination room, and Dr. Bailowitz arrived within a couple of minutes. Dr. Bailowitz was highly professional and informative. He listened intently to me and was familiar with my medical history. He provided me clear treatment options that were easy to understand. I appreciate the great customer service.
Lexi Russo: Horrible service. I came in Saturday 9/7 to get a medication I had to get in the emergency room. I waited from 2:30-8:30 pm until I finally got seen and got that medication I was out by 9:15 pm. All they had to do was see my med on my file and dispense it to me.
I was told I had to come back today 9/8 to receive that medication again in the ER and I couldn’t get sent home with it. Well I decided to go to Walnut Creek ER today because in my experience they were always quicker. I was right.
I came into Walnut Creek ER Kaiser at 12:50 pm and right now at 1:57 pm I’m already inside the room, and receiving my medication as we speak. That’s amazing service. They just always have their stuff together. If you want prompt service, go to Walnut Creek Kaiser, They always have been faster for my needs and they are just great at coordinating care, and treat me with much more respect than I have dealt with at Antioch. They care! Their Check in and ER process isn’t confusing either, and you don’t go back and forth to different rooms. The other time I went to Antioch 1 month ago, I went in at 6pm and left at 2am it’s a nightmare there.
And NO outside seating to wait for a ride either I had to use a wheelchair outside that I happened to see.
Plus it’s way confusing, you get sent to tons of different rooms over and over, that seem like they’re not even set up right, it feels out of order. And the check in process takes forever. I’ve never spent more than 2 hours at Walnut Creek in all my years.
Tiffany Hanson: I went to the ER 2 days ago after many visits. I needed blood draws multiple times. Frankie a phlebotomist was so kind and gentle and made me feel really at ease . I now have to do more blood work. Pamela at registration went above and beyond to special request Frankie for me as I am terrified of needles. Both of these wonderful people makes situations that are not so pleasant a great experience when going through a tough time. If ever visiting this hospital I hope you can request Frankie. I hope Sutter knows what asset to their medical team these two are!
Thank you so very much !
Riot Maker: My wife just had a child, the nursing staff and doctors and midwife were great, but our room seemed dirty. Four days later, now we all have Covid. In the ER, security wouldn’t let me and my 4 day old baby back to my wife for over 20 minutes, general lack of disregard. Luckily a nurse was annoyed and brought us back. Again all of the medical staff were great, but the cleanliness was lacking and the shared bathroom was disgusting. Really wish the janitorial staff did a better job. And security should prioritize the health and safety of newborns.
Chai: Antioch Health Center isn’t what it used to be when they first opened pre COVID. Now you have to wait an hour even if you’re on time, pre checked in and confirmed via text.
When you do arrive, the front office staff will just let you stand there until a line starts to form.
Then- they will call everyone who came in after you before you. After waiting an hour to establish care with my PCP, The nurse had to keep rechecking my blood pressure because she was measuring it by my elbow. When my doctor finely came in, she rushed through my visit in 5 minutes and then ran out of the door. They just love to waist people’s time here
