2 /5 Amm Quamruzzaman: The doctor needs to listen to the patient more passionately. He should not behave like a robot. After 4-and-a-half months of my surgery, I am still suffering a lot from pain and complications, but the doctor keeps doing the same thing. He has neither a good hand for surgery nor a good ear for listening. He has made my life miserable. It was my biggest mistake to have my nasal surgery done by him. I regret, and dont recommend anyone to go to Kaiser for surgery. I have already submitted a grievance. Kaiser should take my case seriously to improve its quality.