Luis Auto Repair - Richmond (CA)

4 /5 Geneva Bunda: I went to a different auto shop around the corner which provided absolutely no help as far as diagnostics even though they supposedly offer it. I went across the street and found Luis’s auto repair. They were friendly, knowledgeable and were able to translate what was wrong w my car in simple terms (I’m just a girl!) - I was grateful they were able to fix my car same day and less than 6 hours, without troubling me. I was given a quote of $500 ish but when they said I needed an oil change I allowed them to handle that and for some reason I paid $600+, so I’m wondering if an oil change is $150 here? Anyways, I’m grateful they got the job done on such short notice.

1 /5 Cairo the Red Doberman: I brought my car to Luis Auto because it was struggling to start and had a low idle when stopped. They replaced the fuel pump and oxygen sensor, but the original issues continued. I returned the car three separate times over several weeks, and each time I was told there was nothing wrong — despite clearly still having the same problems. Frustrated, I took the car to Lexus for a proper diagnostic. They immediately identified the actual issue: a leaking fuel injector. The Lexus technician even questioned why Luis Auto replaced the fuel pump and oxygen sensor in the first place, indicating those repairs were likely unnecessary. I approached the owner of Luis Auto with this information, sharing the diagnostic notes and quote from Lexus. I expressed that I believed a full refund was warranted — I had paid for services that didn’t address or resolve the issue. Luis Auto completely misdiagnosed the problem. To make matters worse, I found out they had replaced my brakes without informing me or getting my authorization beforehand. This was only disclosed when I arrived to pick up my car. What kind of auto shop performs work without first discussing it with the customer? I’m extremely disappointed with the lack of communication, accountability, and diagnostic accuracy. I won’t be returning and would strongly caution others before trusting this shop with their vehicle.

1 /5 Deon Williams: I personally only recommend coming here when Alejandro works the register. This is officially the last day, I partake in business with them. It was nice while it lasted

5 /5 Audrey Findley: As usual, the Luis Auto Repair has serviced my Ford Fusion for several years. I find them to be honest, fair, and efficient . I think you would be pleased with their service.

5 /5 Audrey Findley: As usual, the Luis Auto Repair has serviced my Ford Fusion for several years. I find them to be honest, fair, and efficient . I think you would be pleased with their service.