1 /5 Morgan Morgan: ***20MAR2025 UPDATE***
TO THE OWNER OF THIS BUSINESS, STEVE SHORT YOU ARE A LIAR.
Feel free to post a picture of the "signed work order".
I asked for you to replace my front tires. You replaced my rear tires. End of story.
***original review***
I am very disappointed in the service I received at Lakeport Tire & Auto Service, and the manner in which they addressed my concern.
I asked this business to replace my two front tires. They instead replaced my rear tires.
The service was scheduled for 10am and when I dropped off my vehicle, the tires that were supposed to be ordered were not delivered. They had to reach out to another shop to get the tires, pushing my schedule back an hour.
Once the service was complete I took my vehicle and made another stop, where I realized that the tires I had requested to be changed HAD NOT BEEN CHANGED. They had switched out my rear tires instead of the extremeley bald and unsafe front tires, which had been specified.
I returned to the business and was told that all the technicians had gone to lunch and that I would have to wait another hour before my issue could be addressed.
After 5 hours, Lakeport Tire & Auto Srevice corrected their error, but made no attempt to offer anything to make up for the time I have lost giving them my business. They tried to tell me the lug nuts had something to do with it.
I will NOT be returning to this business and DO NOT recommend anyone to have their auto serviced here, based on both the work I had done AND the poor customer service I experienced.
