RobynandByron OBerry: Absolutely love Conejo Children’s! As a parent, I appreciate the care and attention given to each patient. I never feel like my questions and concerns are unimportant. They genuinely have your child’s best interest at heart. I also like that someone answers the phone each time I call with limited hold times. I’ve never had a problem making a timely appointment with my provider of choice, which is Dr. Rubin. Dr. Rubin is amazing and very warm hearted. For the first time, my kids LOVE going to the doctor. Of course, they enjoy the treats and gifts given after their appointments, but Dr. Rubin listens and cares about my kids. She engages them in conversation and reciprocates/shares information to make them feel at ease. I can’t say enough good things about Conejo Children’s. And I also appreciate seeing Karen at the front desk during every visit; it’s nice seeing a familiar face each time we walk in that knows you by name. Thank you to the entire staff for impacting each child “from diapers to diplomas”.
Margaret Haynes Switzer: Receptionist Maryann has to be the most uninformed, rude, and extremely unprofessional person to be in the position of checking in patients. She has a very vile personality and is very argumentative. Kaiser Permanente should definitely check to ascertain if she has a mental problem.
Ashley Garcia: My experience with Dr Jadali during my high-risk pregnancy was nothing short of awful. He dismissed me and made me feel that my condition wasn’t worthy of his attention (low PAPP-A and Anti-E blood incompatibility that can lead to hemolytic anemia). He made comments about my insurance being an HMO and that regal won’t “pay for any scans so it’s a waste of time”. This was furthest from the truth. I worked my insurance to get assigned to a different MFM specialist who no longer practices (James shields) and had an amazing experience with lots of scans and care and attention. Others have shared similar negative experiences with Jadali. For my last baby, I told my OBGYN I wanted to avoid him at all costs and got my insurance to refer me to the dignity health MFMs, Kathy Sharma and Peter Rubelio. I saw Dr. Sharma until she went private practice which happened to be about a month before I was due (I highly recommend her and her office is in Ventura called Ocean Perinatal) and then saw her partner Dr. Rubelio for the last few weeks and weekly scans. He was excellent also. Kind and made me feel comfortable. Please look into these doctors if you want to avoid Jadali.
Irene Garcia: Best urgent care ever. I have been going here for years. The excellent service starts at the front desk with the sweetest front desk. Doctor and the nurse work extremely well together and I never have to wait in the room to be seen. The service is fast and the proper care and treatment is given immediately if they are able to perform the service in office. The staff makes me feel 100% comfortable ever single time I have been here. I will continue to be a patient here for all my urgent/emergency needs. Thank you West Oaks Urgent Care!
Jorge Endara: At every level of my surgery experience, everyone was positive, helpful, and friendly. We were escorted to the surgery room by the front desk. We would have definitely gotten lost. Parking at pick up was super easy. They have a system. Communication of what to expect along with how things will go along the way was all there.
I was contacted ahead of time to shore up billing. They gave me the option to prepay or pay when I get there. Knowing that was taken care was a relief.
I am very impressed with my experience.
Dr Pakula was my doctor. She won me over with the knowledge and confidence she portrayed of her ability to solve my medical issue. I am on day 1 of recovery from robotic assisted hernia. My mobility is surprisingly good after only one day.
Sara Barraza: I am deeply disappointed with the care my mother received at UCLA West Hills Hospital. She was admitted with CHF and aortic stenosis, yet was discharged far too soon, despite her serious condition. Within just three days, there was no follow-up or call from the cardiologist, leaving us feeling abandoned and unsupported.
The discharge process was especially upsetting—the nurse seemed more anxious to get her out than to ensure she was ready or stable enough to leave. It was clear that the focus was on quantity over quality of care. This experience was unacceptable, and we will not be returning to this hospital. Patients deserve better.
