1 /5 Patricia C.: UPDATE 03/11/25:
I wrote a review on Jan. 28th, 2025, and received a response (I supposed by an AI) on Jan. 30, 2025 asking me to contact them via email for further assistance. I emailed them on Feb. 9, 2024. It is been over a month and I have not heard from anyone. HORRIBLE CUSTOMER SERVICE!
I need a resolution... Calls are not answered and emails are ignored. Kaiser is a big company and my problem most likely is a minute problem for the company but for me it is not since the bill for the visit where I was not helped but surely discriminated and mistreated does not stop coming to my house.
ORIGINAL REVIEW 01/28/25:
ER experience: Dr. ALYSSA KIMBERLY SCHRAGE assisted me. She was rude, condescending, heartless and A RACIST. I had a horrible headache, I couldnt breath, my chest was hurting and my blood pressure was extremely high. Her comment to me was "The ER is for people who are dying, you need to go home, take Tylenol and schedule and appointment with your primary care doctor." I explained to her that I had been without medical coverage for over 6 months. And that I had already scheduled an appointment with my primary care doctor besides taking Tylenol for over 24 hours but it was not helping. At this point, she took a step away from me, Iooked me in the eyes, and asked "You do have coverage, no?" I said yes, I now do. She then continue to say "Good, we can proceed." So I pointed out to her that a vein on my neck was hurting when I was taking deep breaths, my head was pulsating, my eye twitching and my ear stuffed. She then said "Well, we can take some x-rays to check your lungs, if you want, but you dont need it because there is no connection between your lungs and your neck." So I asked what about the headache and the blood pressure and she said "Thats normal, people get cluster headaches." True, but at that moment that was not normal for me hence why I was in the ER. She then ended with "Come back if you have Pneumonia or cant breath at all." Mind you the ER was completely empty, her attitude was not due to her being busy.
Even if she was right about me being in the wrong place, she could have been nicer and approached me with a better attitude. I went to the ER because I was concern about my well being, not for someone whose job is to take care of others to tell me to go home to wait to be dying to then call 911 for help.
I felt discriminated against and the disrespect she treated me with was just overwhelming. I left the ER crying to end up having an anxiety attack in my car. I was already struggling and she was the cherry on top.
My appointment is in 2 weeks. If my primary care doctor finds anything that could have been handle in the ER visit I am blaming Dr. Schrage for any complications.
