Marin Cancer Care - Hematology & Oncology Clinic - Greenbrae (CA)

5 /5 Evelyn Weiser: I have found all the staff to be warm and conscientious. The whole radiation team are kind, Dr. Chang is extremely thorough, caring and responsive. Dr Ho also very caring. The nurses are great. There have been a couple miscommunications between doctors and schedulers but overall I feel lucky to have medical care this good. Many people don’t.

5 /5 patty hill: I was referred to Dr. Chang for radiation treatment and was amazed at how warm, compassionate and sensitive she is. Considering she is a PhD, I thought she might be a very smart but distant caregiver but found the exact opposite. I wish she could be my primary care doc, she is so wonderful. My first visit to discuss treatment, she spent two hours with me answering questions and reassuring me about my fears. In my many visits with her, I never once felt rushed by her. Incredible care.

1 /5 Jay Valdes: After my experience with this place... I dont know why Im so surprised with the reviews Im reading posted 1-2+ years ago. Nothing has changed in regard to their horrible bedside manners at the receptionist desk. Their communication and sympathy skills are unacceptably subpar. Yall are literally dealing with patients who are incredibly ill. Being diagnosed with cancer has other implecations; not only your physical health. Theres something called mental health as well; did your receptionists forget this? To be rudely direct with your communications is absolutely-100%-unacceptable. We missed a call from the doctors office and called back immediately. The phone conversation went something like this: "Hi, we just missed a call from Dr. (purposely leaving their name out). Can we be connected to them please?" "Do you have an appointment?" "No, but we missed a call from him." "Do you have an appointment?" "No... we just missed the call." "Whats THE name?" (Opposed to what whats your name, or whats the patients name) "Its (purposely leaving their name out)..." "Do you have an appointment with Dr. X" "No, we do not, can we get connected with Dr. X. We just missed a call from the." Like... Seriously? O-M-G! What this receptionist didnt know is that my mothers mental state is not good. Shes dealing with some incredibly tough situations, some manners and communication skills would be deeply appreciated. My mother accidentally deleted the voicemail that was left because her hands were shaking and unstable from being so nervous and stressed... We had come to the S. Eliseo location because they have FAILED to ask my mother if she had any allergies. She was supposed to have a CT scan, however she couldnt complete this test due to their negligence. They never prescribed her with the medications she needed to be able to take the CT scan. My mother literally has a timeline of her lifespan identified by one of their doctors. Time-is-of-the-****ing-essence here, how could you **** something like this up with a TERMINALLY ILL PATIENT?! Where is the QUALITY CONTROL?! What in the actual F is going on in this place? If I may make a couple of suggestions. Dont forget about what your patients are going through. If youre an unhappy person, dont work for a cancer patient care facility. Everyone, especially your patients will greatly appreciate that.

1 /5 Jen Stone: Poor communications between doctor and patient care coordinator. Information rarely passed along accurately, requiring endless calls to straighten out mistakes and missing information. Doctor frequently out of town, unavailable and unclear about status of case. Doctor with wholly disinterested bedside manner. Doctor unable to manage patient and family expectations. Overpromised. Underdelivered. And, a center that could not care less that a patient responded poorly to doctor’s treatment plan. If I had it to do all over again (and I don’t) I’d go straight to UCSF. Do not take someone you love here for cancer treatment.

1 /5 Jane Taylor: If you need a hematologist go anywhere but here. I was referred to Dr. Metzger by my primary for follow up on some abnormal blood tests. His very rude assistant sent me a mountain of paperwork which I filled out and sent in. She said he needed all my medical records which would take some time to review. I kept telling her he just needed to order some follow up tests. I called repeatedly for two months and she kept telling me he hadnt decided whether to "grant" me an appointment. Finally I complained to my primary and who sent him a note - he sent her a note back saying SHE should order the tests! The test results came in and though I called his assistant who said she would send him the test results to review I never heard back. My primary said she didnt know how to interpret the results so she asked him to but got no response. She then referred me to UCSF Hematology and I had an appointment with a hematologist there 2 days later.