1 /5 C.J. Dacasin: I wish I can do a zero star or negative. This location does not pick up the phone or even leave. I recieved a call today and picked up. I heard talking and kept saying hello but no response. I called immediately right back and asked to speak to the nursing staff.
When transfer to the nursing staff I asked to speak to the nurse over my father. She stated "Can you call back in 30 minutes." I told her, "I just revcieved a phone call and I want to speak to the nurse." She then proceed with, "Oh well they are in huddle you can call back."
I informed her with, "My dad has been there for almost 2 weeks, and every time I call the front desk or the nursing staff, there is never an answer. Since you answer now, I want to speak to the nurse."
She replied with, "Fine I will transfer you to the nurses to see if they answer"
I get transfered to the nurses station and someone picks up. I can hear a male and a female talking as I keep saying "HELLO!" But there is no response then leads to the phone being hung up on me.
For the past 10 days the only way I have recieved updates on my dad is from my Auntie who has been visiting. This is upsetting that Paul talk so highly of this place yet the customer service is not helpful.
I was even updated by family that the social worker was wondering why my father was there and asking the visitors along with proving information to those that arent even on the contact list. This i believe is a break in HIPAA as well.
If there was any issues or concerns they could have called me back, have their phones on or be at the nurses station to pick up phone calls. I even tried other departments and no one picked up.
I will attach a picture of how long I waited on the phone one day when I was transferred to the nurses station.
I was able to drive home grab something for my kid, drive to the school, go inside to drop it off, return to my car and then still be on hold and never get an answer.
