4 /5 Joseph Plassmeyer: It is true that the staff is not the friendliest, however I dont consider them to be rude. So that doesnt bother me, some people just arent wired to kiss your but. Dr Cruz has been my physician since 2009 and I have no complaints. Always personable and familiar with my health issues. Very flexible on appointments, today I called at noon to see if I could see the doctor and they got me in to see him right away. I like that. Feeling better already!