1 /5 D Brooks: So, I started this review as I sat in the waiting room for 45 minutes. My appointment was at 3:00 for a vasectomy consultation. Upon arriving on time, I signed in, and then it took 15 minutes before someone acknowledged I was there. They then gave me some new patient paperwork to complete, which took 5 to 10 minutes to finish. I finally get called and placed in a room. The atmosphere is eerily quiet. There was one employee training another on the paperwork, so they were asking me a bunch of questions. After the staff completed their paperwork, I waited for the doctor. After 75+ minutes, I finally get seen by the doctor. He looks at my junk for 30 seconds and says I can schedule the procedure with the front desk. Completely unorganized with no regard for patients time.
***Update***
The vasectomy appointments are 4 to 6 weeks out and are completed on Fridays. I schedule my appointment and 2 days prior I receive a call from their office. The lady is was confirming my appointment, she then proceeds to tell me that I have a $120 copayment, only payable in cash and is due prior to the service. I questioned the amount because I had already reached out to my insurance to inquire about my cost, and I was told its 100% covered. She tells me that is what my insurance told her was my copayment. Fine, I paid it, got a receipt, and what do you know, when I got my explanation of benefits (EOB) from my insurance it was 100% covered. I had to go down to their office to get a refund. I stick to my previous statement "Completely unorganized with no regard for patients time".
