Hoag Medical Group - Tustin - Tustin (CA)

1 /5 John Tian: I was billed $100+ for a single myChart message from my provider in response to a question about a prescription refill. Not a request for a refill, just a question on how I could get a refill without getting billed for an office visit. I was stuck with a bill that I had to dispute with Hoag. They didnt even run it through my insurance until after I disputed. Regardless of my arguments, the lack of notes in my medical records indicating any provider time was spent on my refill, or my Hoag Doctors own advice (he told me during my last physical I could request refills via myChart for free), Im left paying this bill and filing grievances with my insurance and CA.

1 /5 Basith Ahamed: Horrible patient service.. I was running late to my appointment, They said they offer a 15 min grace period and I was literally 1 min over from opening the door to talking to the nurse and they won’t see the patient because it’s a min over. Little kindness and courtesy at a pediatric facility would help especially if you’re working in hospital.

5 /5 Kenny Lee: Hoag is my favorite medical group in Orange county. The places are nice and clean, the staffs are very kind. The urgent is very useful because no appointments needed.

5 /5 Tabitha Romero: I take my kiddos here to the Peds doctors and now I’m a patient here with Dr. Ngo. The staff members are all very sweet and welcoming. Dr. Ngo provides excellent care. I felt like he really listened to my concerns. So glad I switched from Providence.

5 /5 Lynn Smith: This is the clinic where I take my dad. It is always sparkling clean and the staff are excellent, both medical and support. We couldnt be happier to have this health care facility so close to our home. It is pretty much a one stop facility with lab and imaging as well as Urgent Care on site.