Hans Foreign Car Repair Services - Novato (CA)

5 /5 Su Yi: I’m so impressed of the service we got here. It’s hard to find a honest mechanic these days… plus some that gives exceptional service! My son bought his first used car and we were told to take it there to get it checked out before my son bought it. They were very thorough and understood how my son was buying it all on his own. Bottom line they were caring and very reasonable! Thank you so much for your help! My son will be taking care of his auto care there from now on!!

5 /5 Marc Roegiers: I have been taking my cars to Hans for over 10 years. Hans, Daniel and the rest of the team are, by far, the best mechanics Ive had in my life. I have recommended them to many of my friends and colleagues and all of them, without exception, have thanked me. Not only are they excellent mechanics they are also personable, knowledgeable and care about my safety. I highly recommend Hans Foreign Car Repair to anyone who needs their foreign car repaired.

5 /5 Caitlin Gutierrez: I’ve been coming to Hans for 5+ years for my Mercedes, Subaru and Toyota. His team is always efficient with scheduling and service timing, fairly priced and my car comes back cleaner than I left it (as an added bonus). Your car will be in trusted and reliable hands with Hans Foreign Car Repair!

5 /5 Chance Wood: These guys are the gold standard when it comes to professionalism. Seriously. You are not going to find any other team of mechanics this professional, friendly, and caring. I was in a VERY bad spot and had no idea what was wrong with my car. Where most other people would have seen an easy mark, Hans saw a person in need. I can not stop recommending Hans foreign car repair to everyone. If you, or a loved one needs work done, this is the place to go! Local, professional, and caring. It really doesnt get any better than this!

1 /5 mondi Safa: I am writing to express my continued dissatisfaction with the service at Hans Auto Repair Shop. My experiences over the past year have been consistently negative, and I feel it is important to bring these issues to your attention. Approx. one year ago, i visited your shop and was met with unprofessional behavior from your manage. He was disrespectful, immature, and displayed a clear bias against foreign customers, which found deeply concerning. Despite this, I decided to give your shop another chance this morning, but unfortunately, my experience my experience was equally disappointing. When I called, the same manager answered the phone while chewing food, which I found highly unprofessional, I shared my concerns about my BMW and need some info about what they can do to solve the issue on my car, clearly, he pushed my off and repeatedly said, "I dont know, I dont know" and he went to silent, ..... then, I inquire about speaking with someone who has hands-on experience with repairs, and I can get some answers, but he rudely informed me that is wasnt possible and then hung up on me. When i called back, he claimed we were disconnected and claimed he will call me back when he has a answers for me. But The Q? is "We did Not shared or talked about any of the issues I have with my car. He doesnt know what he should look for ... ! which means to me he wont call me back and it is not in his intention to call back. *I believe this level of customer service is unacceptable and causing losing customers like me and bad reputations. I strongly believe that I need to let the owner know what is happening when he is not present in his office which everything would cause the owner reputations. 08/01/2024