Frontier Village Family Health Center - Red Bluff (CA)

5 /5 selina nichols: Wendy is the best Nurse Practitioner I have ever met!! She is the best health care provider I have ever had!! She listens and I mean really listens to you without jumping to conclusions so that she can care for your needs. She is so knowledgeable and will take the time to explain anything. Thank you so much Wendy!

1 /5 Christian Johnson: Told them I had a co-pay but they said there was nothing on their end and they would mail it to me. this went on for several appointments. they sent four cases to collections for $60 each. they never once sent me a letter. Had multiple issues with this location. the last one was I went for a walk in appointment and asked for a doctors note for work. the doctor left to do something and someone else came in to say I could leave. I told her I was waiting for a doctors note for work. She went into the hall and with the door open the doctor said I was trying to get out of work. they both we laughing. they gave me a note saying I was seen today with the date and time in bold letters and circled multiple times. I had a heart rate they couldnt lower and dangerously high BP. I dont know how youd fake that to get a few hours off work. I literally was going back to work after it. I only went in because I was having a heart episode they kept trying to prescribe me anxiety meds or muscle relaxers for instead of sending me to a specialist.

3 /5 Heather Muhree: I called in November and was given an appt for Jan 1. Great! I had the day off. The morning of, I called to be sure that they were open as it came to mind that maybe they werent. I was on hold for 2.5 hours in which the automated message indicated that the lines were busy. I finally decided to just drive over only to find out that they werent open. I called the following day and the blame was placed on me. I was told that they tried calling me the Friday before to reschedule but was told the line was busy. We all know how cell phones work. The line wasnt busy. They simply never called me. I checked incoming and/or missed calls and.. nothing. I was transferred to the OM who did apologize and was rescheduled for 1/16. The morning of the 16th, they called to inform me that the doctor was out of the office and they wanted to reschedule me for two weeks later. I refused. I went to the appt and saw Wendy. She was very nice, very friendly, and very courteous. She also listened to what I had to say about the service provided by the front office staff and apologized. I will continue to see Wendy as I greatly appreciate her bedside manner however, they need to replace the front office staff. I managed a medical office before and never would I ever provide patients with the kind of service that this front office staff provides. Id be willing to step in and get this front office headed in the direction that provides excellent care to its patients as opposed to simply showing up to collect a paycheck. Do better! Youre in the healthcare industry! People arent showing up because everything is great and wonderful. Theyre showing up because they are in need care and should expect good care, compassion, and kindness.

1 /5 Sam S.: One star too much this place is awful, untrained, you have better of winning the lotto, than getting your needs met here

1 /5 Colleen Adams: The woman at the front desk made a mistake. No big deal, it happens. Apparently,not to her. She immediately got defensive and outright rude. I dismissed her behavior and sat down to fill out paperwork. Not even 3 minutes later she started in on me again trying to explain her behavior when we first walked in. I said, its fine. I just wont speak with her, after all, we are here to see the doctor and thats all. She then informed me she has the right to refuse service for any reason. I responded with... okay... are you refusing service? She then got loud and boldly stated that I do not even have insurance. *we just relocated for Idaho. My job offers insurance, but that takes time and my daughter is an athlete, so I was going to fund this out of pocket. She was well aware of this situation because we had discussed it perviously over the phone when I made the appointment. So, I informed her again that she was mistaken and I do in fact have insurance, but we will not be using it for this specific visit. I have never ever not once been turned away from any medical examination for lack of insurance with cash in hand. Today I was. If that wasnt enough she continued to attempt to shame me and my daughter in the waiting room... repeating over and over agin that we dont even have insurance. Just, dont go there. For what motivation was that woman just Vicious!? And I am blessed enough to have insurance provided to me when so many are not.