1 /5 Matt Hurn: Disappointing and Dangerous Experience
I was traveling through the Eastern Sierras when I realized I needed my front brake pads replaced. Thankfully, Figueroa’s was able to fit me in for a same-day appointment — that responsiveness earns them one star.
Unfortunately, everything after that was a letdown.
I was told the service would take 2 hours, which gave us a chance to enjoy Mammoth Village. Instead, the job took over 6 hours, with no proactive updates — just waiting around with vague reassurances.
More concerning, though, were the issues with the actual service:
1. Brake Safety: Somehow, air was introduced into the brake lines during a simple pad replacement — something that shouldn’t happen. They couldn’t properly bleed the brakes and claimed the issue was with my vehicle, which had no prior problems. The result was a dangerously soft brake pedal feel.
2. Improper Installation: Most alarmingly, they severely overtorqued one lug nut and under-tightened others. This caused one stud to snap entirely and left two lug nuts on the same wheel dangerously loose. While driving on the highway, the wheel began to shake violently and nearly came off. I had to pull over immediately and get towed to another shop for urgent repairs.
They may be one of the more readily available shops in Mammoth — and in a pinch, that matters. But beware: convenience came at the cost of quality and safety in my case. This wasn’t just poor service — it was dangerous. I’m very fortunate nothing worse happened.
