1 /5 Debra Greco: We live right near this repair shop. From the reviews we decided to go for our service on our Mercedes instead of the dealer. BIG BIG MISTAKE! They are under New Ownership(which I did not know until I was there) I was told they valued my business and wanted to provide an excellent customer experience so we would continue to come there for our service and that they wanted to be competitive with the dealership.
We are awaiting a credit for “diagnostic evaluation” which they could not provide after 2k worth of work was supposedly needed. We were told we needed 2 new batteries for the computer to diagnose our “AC” problem (we also wanted a basic service of oil, filters., etc) They replaced the batteries to supposedly provide diagnostics, they did the “service” and still could not diagnose why the AC wasn’t going on(ugh) This was done for an overinflated charge of $2000- charging us $275 for a diagnosis which they could not do- after replacing batteries which they said would allow them to do this diagnostics. The owner said they would credit the diagnostic fee $275( our credit card has not received this and we are going to have to put a stop payment on our card)
Besides this, we then had to take our car to the Mercedes dealership in LB. I must say, they assessed and repaired the problem in less than 2 days( a compressor) and it was still under the extended warranty so No Charge. I will NEVER go back to European Car on Broadway. The “owner/manager” gave my husband a hassel when he went in to come to a reasonable solution- the owner made a million excuses and didn’t follow thru on the “diagnostic credit”. They are not providing the “service” they profess to wanting to provide. Go to the Mercedes Dealer- plus they generally have a loaner and can ALWAYS diagnose without excuses
