Emergency Room - Sequoia Hospital - Redwood City (CA)

5 /5 Jess L: I NEVER LEAVE REVIEWS BUT…Dr. Mike and all of the nurses were absolutely incredible. After a month with a kidney infection and 2 stents, it’s safe to say I was really uncomfortable and in quite a bit of pain. My urologist is on vacation for another 2 weeks but I needed relief, like NOW. Dr. Mike and his nurses immediately made me feel seen and heard. They were super quick with all of my labs and test results and made sure I was as comfortable as possible throughout my visit. Dr. Mike was super helpful with giving me a whole list of other urologists to get me in asap for stent removal. He even called me a few days afterwards to personally ask how I was feeling and if I had any luck finding a urologist who could see me. Patient care was 10/10 and their bedside manner was 12/10. Absolutely amazing!

1 /5 Bhargav Thoom: The billing department was a nightmare to navigate. Despite multiple requests, obtaining accurate and detailed billing information proved to be a nearly impossible task. The hospital’s practices regarding patient consent were equally concerning. Staff would present pre-filled forms in illegible handwriting, often without providing adequate time for review. They would then wait impatiently for signatures, creating a stressful environment that hindered the patient experience. I strongly advise future patients to be vigilant and assertive in protecting their rights. Always insist on reviewing any documents before signing, and be prepared to advocate for clear and timely billing information. No itemized bill was provided over a month after service was rendered.

1 /5 Agneya Loya: Extremely rude Registrar. Walked into the room before the doctors had even finished treating my partner and basically shouted at us that we owe a $500 copay. The check in desk wouldn’t confirm if our insurance was in network. We were sent there for a swollen digit by the Dignity Health Urgent Care. They rushed us into the ER claiming my partner needed a surgery. After 3 hours of waiting and one X ray the ER doctor’s assessment was this is just a bruise. He made us ask for antibiotics saying it might be an infection but up to you. How broken does the medical system have to be here? Edit: We went to the UCSF PCP 3 days later and she confirmed it was an infection. Had we left it up to the ER doctor we would have walked out without receiving the care required just letting the infection worsen. If the administrative team wants to talk why don’t you start by sharing a meaningful response to this review instead of the same copy paste reply that convinces me it’s worth risking more time on your team.

5 /5 Yasmin Iskow: Came here last night with severe heartburn and back pain, within minutes I was put in a room. Everyone was so nice and showed true kindness. I met with the doctor and he went over the game plan and talked me through each step. I was given meds and sent home! This morning was the first dose and I already feel at least 20x better! Thank you!

3 /5 Kate Kelly Cook: Was advised to go to the ER after going to urgent care. Went to the ER for entire body aches and trouble breathing. Staff was friendly and attentive, however was discharged without any guidance. Was very confused as to what I was supposed to do once discharged for my issue.