Drybar - Pasadena - Pasadena (CA)

1 /5 veronica reyes: Dear Drybar Team, I’m writing to express my disappointment regarding a recent experience at your Pasadena location. I had a scheduled appointment, but upon arrival, I was informed that it had been canceled. This was especially upsetting as I had rearranged my schedule and made significant efforts to attend. Unfortunately, this is not the first time I’ve encountered such an issue. It’s frustrating to feel that there’s a lack of communication and accountability in these situations, which reflects poorly on the level of service. It’s not just the inconvenience—it’s the sense that my time and loyalty as a customer are not being valued. I also want to highlight an imbalance in how cancellations and delays are handled. If I cancel, I am charged a $25 fee, and if I am late, my appointment is canceled. Yet when your team cancels or is running late, I am expected to accommodate delays of 30 minutes to an hour without consideration for my schedule. I truly hope this feedback encourages your team to make improvements to the scheduling and communication process. I’ve always appreciated your services, but consistency and respect for clients’ time are just as important as the quality of your work. Very careless towards the customer.

2 /5 SUZANNA KATALANA: I went to this location 5-6 times and each time they were at least 20 minutes behind at some point I had to wait 35 minutes and guess what , I didn’t complain ones, I saw they were pretty busy. A day ago I had to cancel my appointment and just saw they charged me a cancelation fee with the card they didn’t have on file , so they just added my card on file without even asking my permission to do so. When it comes to hair dressers there it’s 50/50 chance you get a stylist that does her job well , and other times it’s just not worth the pay. This whole experience left a very bad aftertaste . Most likely will be canceling membership altogether. I’m

1 /5 Chloe Chais: I went here to get my hair done for my engagement because my blowdryer broke. Receptionist was rude for no reason. My hair was slightly damp because I had washed it and the hairstylist got an attitude and said Id have to pay double the price because she had to blow dry it (at a blow-dry bar? lol) so I said no thanks and left. By the time I got home 10 min later my hair was dry enough to flat iron. I wasnt going to leave a review but I noticed they charged me a $25 cancellation fee and that feels wrong to me. They didnt mention anything about it when I was leaving. Weird vibes and greedy business.

1 /5 Kari and Larry Gutierrez Siu: I read the reviews before booking and I should have avoided the place. I asked for a scalp massage but they failed to provide one. The wash lasted no more than 2 minutes. I was in and out of there in 30mins with an extremely simple style that feels like it’s already going flat (10mins after walking out). I will not be returning to this establishment.

2 /5 Angela Babcock: I’m giving two stars because the staff are so nice and pleasant. But, the blow outs are not good. I went a couple of years ago asking for the Hollywood style. The stylist used a flat iron that she pressed so tightly together that hairs were being yanked out as she went down each section. I said something to her, that I could hear them breaking and she said she couldn’t hear it and it was fine. The style was not at all the glam waves from the look book. I ended up redoing my hair when I got home before going to a wedding. My second style was a few years later, for another wedding. The stylist was so fun to talk with but my hair fell flat. I wanted the southern hairdo that is supposed to be big. He didn’t use product and my hair was just sad on my head. Again, I had to fix it at home. I really want to have a great blow dry place but this isn’t it.