1 /5 enes askan: I booked an appointment at this dentists office for a cleaning, X-rays, and a general exam. I drove almost 40 minutes to get there, only to find out upon arrival that no doctor was available. This was not communicated to me beforehand. While the cleaning and X-rays were completed, I was informed afterward that I would need to schedule another appointment to discuss the results with the doctor.
When I explained that I had traveled a long way and could not return easily, they simply apologized, but it was clear that my time was not valued. The lack of communication and respect for patients schedules was disappointing.
After leaving the office, I decided I wouldn’t proceed with treatment due to this unprofessional and inconsiderate experience. I called to request a refund for the services I would not use, such as the X-rays. The front desk staff told me they would speak to the doctor and get back to me.
Later that evening, the doctor called me directly. Instead of expressing understanding or offering a solution, the doctor argued with me for over 15 minutes about a $217 charge for the X-rays, which I felt was unreasonable since I wouldn’t be using them and didn’t even take the images with me. After a frustrating conversation, the $217 was eventually refunded, but the entire interaction felt unnecessarily contentious and unprofessional.
This experience left a lasting impression—not in a good way. It’s not about the money; it’s about the lack of respect and professionalism. As a business in healthcare, empathy and patient care should be a priority, but that was not my experience here.
Unfortunately, this office did not just lose me as a patient; they lost the trust of my friends and community as well. If you’re practicing in this field, professionalism and integrity should always come first. My advice: don’t focus on small amounts of money if you want to build a strong reputation.
