Charlie Hutchinson: I came for an annual physical (covered by insurance), received a bill for $300+ and was told that what was discussed in my exam wasnt covered... After reviewing the appointment notes its apparent that this is because I inquired about a specific lab, and because the doctor brought up an unprompted topic while checking to my lungs.
Long story short, I was billed over $300 for a sum total of a 2 minute conversation that lead to two referrals, one of which the doctor brought up. While in the appointment I received no additional care outside of the doctor ordering one additional labs that I requested. I spent two months trying to dispute the charge and was told there was nothing anyone could do. I spoke with billing, insurance, my employer, and the doctor. Nothing... If you choose to come here for care I suggest you make it very clear to the doctor the second you walk in the door that you want to explicitly be told if something MIGHT be out of scope.
Pretty upset about my personal situation for obvious reasons, but more importantly Im very disturbed for what this could do to someone vulnerable financially or with a language barrier, etc. From what I was told it seems there are also zero protections from fraud which feels ridiculous. No wonder people choose to avoid getting care. The doctor even had the audacity to tell me "its complicated..."
I certainly wont be back to Sutter, and the only reason Im not leaving a one star review is because my in office experience on the day of the appointment was fine and my attending nurse was fantastic.
I hope this review is helpful to someone and can prevent people being overcharged and then being threatened with creditors.
sara c: We took our precious dog to another hospital yesterday to get an operation done for a pyometra (as suggested by another vet that did her general checkup) and were told that she was doing terribly and could crash at any moment. The doctor told us she would be unable to perform the surgery due to her severe anemia and told us she recommended euthanasia. We were mortified at this news and asked if there was anything else we could do for our poor, sweet girl. She replied the only other option would be a blood transfusion that could cost thousands of dollars but we disregarded that fact and focused on saving our dog. After making several calls asking if any emergency hospitals in our area could do this for her we found SAGE and they told us to bring her in to see what they could do after hearing the situation from the doctor. Everything went well and they were able to save our baby from the worst. We are so incredibly thankful to all the friendly and hardworking staff that were able to make this miracle possible for her.
We 100% recommend SAGE to everyone, they can rest assured that their dog will be cared for and well taken care of here.
Rafael Souza: I had an appointment scheduled and my medical approval was pending and when it was approved I informed them that I would call to give them the card number to compensate for the consultation fee. They informed me that I didnt need to call and they would send a message with the number so I I did so, the message was not seen and the charge was made and now they say they do not accept my insurance coverage! Because the message wasnt seen, I went to the appointment and thought everything was fine when in fact it wasnt! because if the message had been seen, I believe they would have informed me that my insurance was not accepted and I would not have gone to the appointment!
Michael Gester: Best ENT I have seen! Both Dr. Vaughan and Kathleen Low are excellent! Very knowledgeable, thorough, and up-to-date with the state-of-the-art. Both take lots of time and explain everything very well.
I highly recommend this practice, especially for sinus-related issues.
trina ayala: Brought my son in over the weekend because we couldn’t get in with our regular doctor and his lingering cough was worrying me after a bout with the flu. Easy to book, lots of appointments, minimal wait time. The doctor was really nice and very thorough. Recommend.
Ann Cullen: I scheduled an appointment with Dr. Khosla, and, trying to coordinate my availability and hers, it was several weeks out. While it was not an urgent issue (something I had been intending to discuss with a dermatologist for years…), I was hoping to have it resolved as soon as possible.
Dr. Khosla added me to a waitlist, and I ended up being able to see her the same week.
The office itself is great; very calming and welcoming.
The visit was well-coordinated, and Dr. Khosla was able to assess my skin concern and perform the related procedure during the same visit.
Thank you, Dr. Khosla!
