1 /5 Katelynn Sotello: 5 months pregnant and tried scheduling an appointment to see my primary dr because I’ve been sick for over a week. After being on hold for 15 minutes I was transferred and was yelled at by the lady on the other end of the phone. I wish I was making that up. She never even bothered to get my name, DOB, or reason for my call. If you want quality care, switch clinics. I have never dealt with somebody so rude and unprofessional in a medical setting. If you can’t handle communicating with patients, switch your line of work. That lady, and the clinic as a whole, should be ashamed.