Clara Lucy Polak, MD - Chula Vista (CA)

1 /5 Gabrielle Felix: Please do yourself a favor and do not see Dr. Polak. I had an appointment scheduled for 1:30pm, but I got a call from the office saying they would be able to take me in earlier. I arrived there at 12:15pm, I was not seen until 2:30pm, then I had to wait for a referral and prescription… I did not leave the office until 3:30pm. So unless you have a few hours blocked off in your day, don’t expect this to be a quick visit. Beware of what her diagnosis is as well. I went in for an ear infection and came out diagnosed with an ear infection, thrush??, and a mass on my breast.?? I was terrified and do not wish that anxiety on anyone. I’ve have obviously changed doctors.

1 /5 Rzecore Pua: This clinic is the WORST!!!! All of the people working there are doing nothing, from the people working on the front desk and the doctors. I know the wait time of your scheduled appointment takes forever but not only that, i’ve been calling them since last week for one of my mom’s diabetes medicine. And weekend have past, 1 week have past, nothing! I called my mom’s insurance to check the status of the delay and insurance was really nice to do a 3 way call of me, insurance and the clinic to make sure the pre-authorization form for the medicine will be signed by the doctor but until now nothing. FYI, i was rushing the clinic because my parents are going out of the country for about 3 months. And tomorrow they will be leaving San Diego so i guess my mom will not bring any diabetes medicine with her on her vacation. People here are no brainer to distinguish the urgent matters and not. I hope they see this but im sure nothing’s gonna change... I’ve been reading some reviews and all same comments, and until now they are still slow… slow on paperworks and slow on seeing their patients.

1 /5 Brandi hill: Brought my 72 year old mom here twice and both times we were here for 4 plus hours... both times with appointments... zero sense of urgency... zero actual care for the patient... I mean 4 hours is how long you wait at the emergency room... it shouldnt be how long you wait with an appointment. If you cant meet with patients in a reasonable amount of time you should probably book less appointments at those times. On top of that the Dr pulled her mask down several times while talking to my super high risk mother... if anyone should know better I would think it would be her Dr. Just insane. If you can go somewhere else I would recommend it.

1 /5 Yasser Abdel-Aziz: If you value your time, dont go there. If you take an appointment at 3, and go half an hour early to be sure, you will be seen by 8 at best! Thats what happened to me. When calling them in the phone. They will keep you waiting for very very long. Dr. Polka is nice. But there are so many other doctors out there who are nice and wont make you wait for 5 hours after your set appointment time. Its simply ridiculous. This didnt just happen once. But every single time. I did speak to her about it, she simply told me next time schedule your appointment with one of her junior doctors. So I decided to look for a new doctor all together. By giving them 1 star, Im doing them a service. Maybe that will reduce the number of patients and they wont have to wait for so long!

1 /5 Stephen Rieder: Had an 11AM appointment with Dr. Polak, I arrived and signed in at precisely 10:25AM and filled out the new patient paperwork. A full hour later at 11:35 AM I was taken to the examination room and had my vitals ( weight, BP and 02 etc.) checked. Then I waited and waited and waited some more. The office did not seem overly busy to begin with and after a full 2 and half hour wait in that exam room they had actually run out all of the time I had to get through the appointment and go and get my prescriptions refilled. When I realized I had to leave without receiving ANY care whatsoever I was pretty depressed as I am having a physical ailment that I need a doctor to help me with. This was by far the worst experience I have ever had with an appointment at a physicians office ( I have had slammed ER and Urgent Care visits that took less time)! My advice is to avoid this practice as they apparently either overbook appointments habitually or perhaps maybe even just dont care at all about their patients.