Childrens Primary Care Medical Group Medical Center Court - Chula Vista (CA)

3 /5 Isabel Marquez Ramirez: Doctors are great. Very professional. Most of the time staff is good. But today I didn’t appreciate the lack of professionalism from the receptionist. I believe her name is Arianna or Ari something like that. First of all, I checked the website and I called to make sure they opened at 8:00am. The first worker arrived at 7:57am. My son and I were waiting outside. We were let in at about 8:10 or so. The worker was polite. When the receptionist got there which her name was Arianna or Ari she asked me who let us in or if I just came in because they didn’t open until 8:45am. I said that the other worker let us in. Then she said that I had to wait because they didn’t open until 8:45. Then, once she called me to ask me why I was there she said she would verify my insurance. She called me again and said that my son couldn’t be seen there that he was assigned to Sharp. I said no, i have always brought him here for almost 18 years now. She rudely and almost talking over me said that that was what the computer was showing. I then said “maybe you’re confusing him with my husband since they have the same name.” I was trying to show my son’s insurance card, but she wouldn’t even look up. She went back to check and of course she was able to verify that he could be seen there. Never did she apologize. I mean i know it must be unpleasant to work on a Saturday morning, but she is supposed to have great customer service. Very dissatisfied with her lack of manners and professionalism. Other than that, the nurse assistant and doctor were great.

5 /5 EMILY K TRILLAS: We have been seeing NP Meaghan McGraw for what feels like forever! She is always so kind, knowledgeable, and patient. She takes her time and answers all of my questions thoroughly (I always have plenty!) My kids love seeing her, shes the best!!

5 /5 Marlene Silva: My OBGYN referred us to Dr Jacobs at CPCMGM when our daughter was born. Dr Jacob’s has been nothing but wonderful, patient, caring and very informative in every single appointment we’ve been to. It is very easy to make an appointment over the phone. My baby had some spit up coming out of her nose one day which was alarming and getting medical advice over the phone was super easy and they were very nice. They ended up making an appointment to be seen the very next day. As first time parents, having a medical professional that is easily accessible and that is attentive and patient with us but most importantly good to our baby is the most important thing to us. My baby LOVES Dr Jacobs, she is always smiley and happy to see her. The people at the desk aren’t always nice. Sometimes their treatment to the patients is a little cold but I have never felt disrespected personally. I don’t mind it as long as the nurses medical assistants and the doctor treat my baby good. Usually they are pretty good with their schedule, sometimes we have to wait a few minutes past our appointment time to be seen but it’s always like that with doctors anyway. There was only one time that we waited for a little over an hour and the doctor apologized as they were behind schedule. While waiting to be seen, my baby was getting very unsettled as she was hungry and I needed to nurse her so I approached the front desk and asked if there was a space where I could nurse my daughter and they let us in to wait at an office where I was able feed my baby. I truly feel comfortable taking my baby here and it’s always so nice to see Dr Jacobs!

3 /5 Lakeith Jones: Time management is not their strong suit! My wife and 2 year old made it to their appointment early and was not seen for 1 hour and thirty minutes. We assume the lady at the first desk did not check them in properly. Even so, she did not check on them, ask how they were doing as countless people went in before her who arrive after her. There was another more experienced lady who did not step in at any point. There is a chance that the other young lady was new. The usually staff and doctors got to work when they found out what had transpired and were very apologetic. They got them through swiftly when they were aware of what happened. We have never had any issues with the doctors but we forewarn you, stay on top of the check in process.

1 /5 Rend Alzahawi: Dr. Jacob is great. I gave one star due to the poor communication and low quality service starting with the nurse, front desk and other staff members who kept giving false information , because they didn’t want to put a little bit of effort to communicate properly with the doctor. The management of the clinic have the obligation to promote a better service to the patients through hiring hardworking staff.