Burrells Automotive - Clearlake (CA)

5 /5 Walter Fritts: Okay, ..... Just in for a smog certificate on my Corvette. #1.) Arrived early but got immediate attention and directional help to the parking lot. #2.) My appointment started exacty on time. #3.) This appeared to be an automotive garage that is usually showcased on a TV reality series. I was right. The mechanics have years of experience and could probably repair or restore the mechanical aspects of any vehicle. (Also the owners). #4.) As a stranger, and a new customer, I was treated with the utmost respect and congeniality. #5.) I was completely "blown away" with all of this! I highly reccomend Burrells Automotive to anyone. I will return when the occasional warrants !!!

1 /5 Max Hernandez: This place gets a 1 star from me. I scheduled a smog check recently in which I was highly confident I was going to pass considering i worked on the car personally and i checked it with an ob2 scanner before driving it there. Upon bringing the car in we talked, i handed him the key and was told to come back in an hour for the car. He called me backin a timely manner to tell me i didnt pass due to a missing egr and the sensors leading to it, mind you everything was there. When i got there he said he didnt even bother testing it because he “opened the hood and seen the tubes and wires hanging up”, i tryed to let him now that its there and it seemed like he didnt want to hear but rather show me a diagram, i wished him a nice day and left. Same day still i made another appt elsewhere, got in the next day and passed smog within 25 minutes of dropping it off and it was cheaper. With that being said if you can make it to kelseyville theres a nice shop down there that will get it done the right way.

1 /5 J T: I needed to get a SMOG check etc and so i call and answering the phone (i believe was the owner) was a very rude individual. I wasnt aware if an appointment was needed or not but I asked if there would be time to squeeze me in that day or when there would be available time and I was very very rudely answered with "we only do it by appointments" and so I said "okay well Id like to make an appointment then" and I was answered with "Im busy" (or something of the sorts, couldnt exactly make it out) and I got hung up on. So my message to the owner for all the public to see: If you want business then accept business. Dont own a shop and attempt to run it by showing potential customers disrespect. I got it, great, you dont bring in much from doing a SMOG check.... But because you didnt want to do it and decided to be absolutely the epitomy of what people expect from a place in Clearlake.... You lost a customer, i wouldve brought you business if ever I needed auto work to be done. I wouldve told everyone i knew to bring business your way. But no. No, you apparently dont want business or money. In that case maybe you should step aside and hand over the shop to someone else that would be able to provide a good service to our community. Ill drive to Lakeport instead and to be honest Id drive to Sacramento before going such a low level customer relations "shop" which from what Ive heard has vehicles there that have been there for a long time and havent even been looked at or fixed. Not a place Id want to bring my vehicle to. Customers beware

5 /5 Kenneth Cooke: Very friendly and knowledgeable mechanics are pretty darn efficient and courteous when explaining what needs to be done with your car and when it will be done. We love their work.

1 /5 Greg Slinsen: I took my truck in to get fixed so it would pass smog. He told me to leave it there and he will check it out. So I left it and after a few days I called him and he told me he hadnt had the chance to look at my truck. So a few days later I called him again, since he would never call me, and he told me the same thing. After not hearing from him for around a week or soI decided to go in there and ask him if ever got a chance to look at it and he hadnt. After that visit I received a lien notice in my mail telling me that if I didnt pick it up he was going to have it towed. I went back to see him and he was quite mad and told me that he wasnt a place to store vehicles. It didnt matter what I had to say, he wouldnt listen. Needless to say I pd him for not towing it and left. If I hadnt , Im not sure what would of happened and I didnt want to go to jail.