1 /5 Michelle Vetromile: Where do I begin? What a nightmare! My suv was brought in for bumper damage. The staff is friendly enough, Laurie at the front desk is friendly and accommodating, I did have communication issues with her which may have been attributed to technical glitches but she was kind and made calls on my behalf for rides to and from the car rental shop. The text and portal features are a nice touch but only if they work as they should. While texts and the portal did not identify my vehicle as being completed I decided to stop by and check on the status since I live far from civilization and was in town. I was told a call was placed to me and a voicemail was left, nope, no phone call and no voicemail were received. I refused the repair since all of the damage was not repaired and the paint didn’t match. I was told I would have to wait 4 more days for the estimator to return to work to approve the repair. I was without my vehicle for 11 days. When I came back to retrieve my car Danny himself told me the painter was mad because he had to do further work on my car… boo hoo, that’s your job, if he did it thoroughly the first time he wouldn’t have had to do it again. The car looked good upon visual inspection of my front end (where the damage was). I signed documents with a final total billed to insurance. I went out to my car and started it up and was met with an insanely loud squealing coming from my car that was not present when it was driven in. I just got the hell out of there. I was not allowing this shop to touch my car again. I got it home and immediately noticed smudge marks from dirty hands just under the hatch door handle. Upon inspection I noted one of the defroster cables was ripped from my back window… disgruntled painter, perhaps? Then I noticed there were obvious paint spray marks just randomly splotched on my door protector panel. I emailed Danny immediately to notify him and have heard nothing back. I had to immediately take my suv in to the mechanic to address the squealing and $500 later for a water pump it is back to driving as it did before I drove it into this joke of a shop. Coincidence? Perhaps, but when I already see signs of retaliation by employees because they are held to a standard of doing their jobs my mind tends to wander. Also, when the mechanic was making the repair he was pulling tape that the shop left behind off my car right in front of my face. Danny is nice enough and so is Laurie but when the quality of work is subpar and the techs damage your car more than they repair it this place is a no go for me. Save yourself the headache and go elsewhere. Oh, and I also checked the portal this morning and saw that the final bill sent to insurance was $300 higher than the final statement I signed off on.
