Sutter East Bay Medical Foundation - Oakland Nonna Pastore: Im sharing the most horrific experience with Sutter Health/Sutter East Bay, a medical practice in Orinda that Ive been seeing for over 10 years. I had been suffering from a cough and a fever for almost a week so I called Sutter East Bay in Orinda to see a doctor. My usual doctor was not available so I requested to see a different doctor. This doctor ordered 2 chest x-rays and later emailed me saying that I did not have pneumonia and did not need antibiotics. Three days later after continuing to battle a fever with my cough getting worse, I went to the same Sutter Easy Bay Orinda Urgent care facility. A different doctor who "helped" me reviewed the same previously taken set of x-rays and said that I did, in fact, have pneumonia and that I needed to go to the ER. I went to the ER, where I spent 90 minutes being asked by multiple nurses and doctors why my doctor just didnt give me antibtiotics for my pneumonia. What should have been a routine diagnosis has now turned into an over $16,000 ER visit which confirmed that I, indeed, had pneumonia and resulted in a prescription for antibiotics. Over the last 2 weeks, my husband and I have called #sutterhealth, #suttereastbay numerous times to speak with anyone in a leadership position to tell our story. We have only been able to reach message takers who promised to pass our grievance along to the right people. Absolutely NO ONE has bothered to call us back. #sutterhealth, #suttereastbay does not care about their patients well-being. That misdiagnosis resulted in my enduring 13 days of battling a fever, 4 weeks of dealing with pneumonia, and now a $16,000 bill. Does this seem right to you? Utterly disgusted and disappointed!
