Kyree Ruffin: Ive been going to this clinic since I was a child, so I called them because I needed to see a doctor. I was told the earliest appointment isn’t until June. They told me to go to the emergency room instead. Mind you, this isn’t really an emergency, but I definitely need to be seen before June. I asked if they have urgent care, and they said no — the emergency room is my only option.
The lack of care and concern in that phone call was painfully obvious. On top of that, when you leave a message, they never call you back.
There was even one time I had an appointment, came back that Monday to pick up my prescription, and they acted like they had no record of me ever being there. They said I’d have to make another appointment.
I’ve never seen such incompetence in the healthcare field in my life.
Latrenda Leslie: The additional star is for the nurse on shift that clearly had empathy. As for the Doctor, my physical experiences were minimized. I feel like the attitude was “if you are going to waste my time, I’m going to waste yours.
If my symptoms were correct, I will be back to ask him to say “black woman, I believe you.” I know people come in with false claims all the time. However, I’m still sure he must follow the Principals of Medical Ethics. I also believe he was giving me false information. I’m not sure what happened to Eden. I had two C-Sections here, but I won’t be back. I’m going to the “ghetto”...”they treat me better.”
Britt Rene: Fraud. Was told I would not be charged to see the doctor based on no income and living in my car. Received $283.00 bill today. Doctor told me Im fine. Im disgusted. They are liars and frauds. I would have never seen the doctor if they did not tell me I would be covered.
Alex B: Apparently, some of the workers, at times, appeared to be hostile/bigoted. When I arrived a nurse (Austin) who seemed nice took my things, including a Navy Blue Jacket, Tommy Hilfiger, Size medium. At discharge, a different nurse returned some of my belongings... yet she kept a form I expected to read/sign. She did Not return my blue jacket. I called and emailed, and did not receive an apology or real reply - the response seemed hostile, as if they feel they are doing me a favor. Please send my jacket or the replacement cost.
X: *Urgent Care isn’t available at this location until early March!*
The person I spoke to at the front desk was very kind and helpful, but I then had to ride my bike while sick to the other location, so just want people to be aware. Their website & google maps all say they take walk-ins but right now they’re only providing primary care.
King Mak: The lobby staff are extremely bad. They bully Chinese people and treat foreigners like dogs. They have no sense of responsibility. They are not necessarily wrong. I am extremely disgusted with this.
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