1 /5 Casey Styles: Had reservations for 6:00, for 3 adults and two children. Waited about 15 minutes to be greeted, and I finally asked a gentleman could he grab our server and he proceeded to tell me it was him and he was busy but he’ll be over shortly. Received our nachos appetizer at 6:44 which came out ice cold. Notified our server and right at 7:00 our appetizer reappeared on a tray with all of our entrees.
I proceeded to send the nachos back, because appetizers normally arrive before the entree but moving along…. My nephews chicken tenders were piping hot, my sons cheese quesadilla luke warm and every adult entree, again, ICE COLD. My husbands potato taquitos arrived about 4 minutes later and they surprisingly were hot. Again, I notified the server our food was cold and asked for a manager. About 8 or 9 minutes later Liz, the manager arrives seemingly not really very unapologetic and her idea of fixing our experience was to comp everything (that mind you came out cold) except the drinks (both alcoholic and non alcoholic) and the kids meal. We paid 52.92 before tip, for a horrific experience and I ended my night ordering to go from Cheesecake Factory because after almost 2 hours I still had not eaten.
I normally frequent Frida in Sherman oaks which unfortunately closed down but service is amazing, and also Frida Beverly Hills who has phenomenal service as well. You literally cannot pay me to visit this location ever again. Oh I failed to mention the surrounding tables who sat over 20 minutes after us had food before we did. And I mentioned it to Liz she blamed that on the kitchen being “backed up” this is just another example of restaurants charging an arm and a leg these days for subpar food and horrible customer service. The staff including management needs training.
